Summary
Overview
Work History
Education
Skills
Affiliations and Recognitions
Timeline
Generic

Brian K. Williams

Walton Hills,Ohio

Summary

Experienced manager and team builder with a proven track record of delivering results. Skilled in strategic planning, operations, problem-solving, communication, and sales management. Passionate about coaching and motivating employees and colleagues to reach their full potential. A driven leader and confident decision-maker, consistently demonstrating the ability to work effectively both independently and with teams. Strong marketing and sales skills contributing to success in driving business growth.

Overview

21
21
years of professional experience

Work History

Senior Vice President, Community Dev. Banking

PNC Bank
10.2021 - Current
  • Established and directed over 1,000 CRA financial services and programs annually serving underserved communities.
  • Identified and delivered over $50MM in commercial real estate and development lending projects benefitting serving low-to-moderate income census tracks in central and northern Ohio in 2024.
  • Cultivated a high-performance culture within the team of 5 direct reports through motivational leadership techniques and ongoing skill development opportunities.
  • Collaborated with executive leadership team members on long-term strategic planning that ensured sustainable success for the company.
  • Collaborated with other departments to ensure alignment of overall company goals with individual market objectives.
  • Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities with non-profit partners, chambers of commerce, and local government officials in respective markets.

Senior Vice President, Program Manager Manager Sr.

PNC Fairfax Connection
07.2017 - 10.2021
  • Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.
  • Cultivated strong relationships with external partners, ensuring effective collaboration on joint projects and initiatives.
  • Guided staff of 7 through periods of organizational change, maintaining morale and engagement during transitions.
  • Maintained P&L and shouldered corporate fiscal responsibility, managed annual budget of $1.2MM annually.
  • Promoted a culture of continuous improvement by encouraging and providing professional development opportunities for staff members.
  • Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
  • Spearheaded new program initiatives to address unmet community needs and advance the organization's mission.
  • Presented regularly at conferences or industry events showcasing the accomplishments of the organization.

Vice President, Banking Center Manager

PNC Bank
10.2009 - 07.2017
  • Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences receive Gallup’s Human Sigma 6 Award, reflecting elite customer service and employee engagement, 2016, 2015, 2014.
  • Led a team of 10 banking professionals, providing regular coaching and development opportunities for career growth.
  • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth, tripling branch deposits ($28MM to $89MM) in 5 years.
  • Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
  • Strengthened cross-selling initiatives by identifying customers'' financial needs and recommending suitable products or services.
  • Resolved escalated customer issues quickly and efficiently while demonstrating empathy towards clients' concerns resulting in higher customer retention rates.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Mentored new hires on sales techniques, fostering a supportive work environment that cultivated talent development within the team.


Area Manager / Loan Center Manager

Royal Bank of Canada Mortgage / Home123
04.2004 - 01.2009
  • Enhanced customer satisfaction by consistently delivering exceptional service throughout the lending process.
  • Ensured compliance with all federal, state, and local regulations pertaining to lending activities within the organization''s footprint.
  • Demonstrated exceptional leadership in times of change, guiding the lending team through major organizational transitions or shifts in market conditions.
  • Reduced risk exposure through diligent underwriting, credit analysis, and adherence to regulatory guidelines.
  • Promoted a culture of continuous learning among staff members by providing educational resources and training opportunities on pertinent topics such as underwriting techniques or regulatory updates.
  • Drove business development efforts by cultivating relationships with key referral sources such as realtors, builders, and financial planners.
  • Oversaw a diverse team of lending professionals, promoting collaboration and effective communication within the department.

Education

MBA - Business Administration

Kent State University
Kent, Ohio

Bachelor’s of Science -

Ohio University
Athens, Ohio

Skills

  • Visionary Leadership
  • Strategic Issue Resolution
  • Collaborative Teamwork
  • Talent Acquisition
  • Leadership Development
  • Relationship Management
  • Skilled Communicator
  • Revenue and Expense Management

Affiliations and Recognitions

  • Who's Who in Black Cleveland, Honoree 2023
  • Reach Success, Inc., Board of Directors, Jan. 2024 - present
  • Cleveland Development Advisors, Board of Directors, Oct. 2023 - present
  • Ohio CDC Association, Board of Directors, Sept. 2023 - present
  • YMCA of Greater Cleveland, Board of Directors, October 2022 - present
  • Ahsbury Senior Community Center Corp., Community Leadership Award 2019
  • Leadership Cleveland Class of 2019, Graduate

Timeline

Senior Vice President, Community Dev. Banking

PNC Bank
10.2021 - Current

Senior Vice President, Program Manager Manager Sr.

PNC Fairfax Connection
07.2017 - 10.2021

Vice President, Banking Center Manager

PNC Bank
10.2009 - 07.2017

Area Manager / Loan Center Manager

Royal Bank of Canada Mortgage / Home123
04.2004 - 01.2009

MBA - Business Administration

Kent State University

Bachelor’s of Science -

Ohio University

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Brian K. Williams