Brian L. Gates
Reno,NV
Summary
Versatile Human Resources Manager offers recruitment, policy development and office management expertise paired with outstanding multitasking and communication abilities. Goal-oriented professional with 20+ years of office management, clerical, and legal administrative experience.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Security Officer
Wild Horse Saloon
Sparks, Nevada
01.2025 - Current
- Confirmed visitor identification prior to granting entry into the building.
- Investigated all reported incidents of theft or vandalism on premises.
- Provided escorts for visitors as needed throughout the facility.
- Responded to alarms and conducted investigations as required.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Office Manager/Administrative Assistant to the General Manager
DHL Supply Chain
Reno, NV
09.2023 - 07.2024
- Welcomed visitors, answered phone calls, and maintained front reception desk.
- • Reviewed customer accounts to ensure accuracy of billing information and payments terms.
- • Generated monthly financial reports for supply chain customers.
- • Researched discrepancies between invoices, purchase orders, and deliveries.
- • Managed vendor relationships by ensuring timely payments and resolving disputes.
- • Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations. • Provided advice on HR related topics such as compensation levels, performance reviews and disciplinary actions.
- • Working knowledge of Kronos, Oracle, Markview, Talent Reef, and ADP.
Human Resources Administrator/Senior Specialist
Chewy Fulfillment
Reno, NV
05.2022 - 07.2022
- Resolved employee and managerial issues.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Organized company-wide events to increase personnel engagement and satisfaction.
- Advocated on behalf of personnel by gathering feedback and assisting managers with conflict resolutions.
- Working knowledge of Kronos, Workday, Sharepoint, and ADP.
Human Resources Manager
Department of Human Resource Management
Carson City, NV
03.2021 - 08.2021
- Supported Divisions with HR practice development and program creation, including performance management and evaluations, job descriptions and salary ranges.
- Guided department managers through the transition to the new State hiring platform, Success Factors.
- Advised leadership on HR-related issues, including vacation and sick time, benefits, job services and employment discrepancies.
- Investigated allegations of workplace and employee misconduct.
- Created interview questionnaires, job descriptions and advertisements, and pre-screening protocols.
- Conducted employee termination meetings. Explained severance, last paychecks, rollover of retirement and health savings accounts, and the ability to continue health insurance coverage to departing employees.
Compliance Investigator
Nevada Department of Human Resource Management
Carson City, NV
10.2019 - 03.2021
- Investigated policy violations by interviewing employees and witnesses to collect statements.
- Kept detailed records of investigations and communication throughout cases to meet legal standards.
- Interviewed personnel involved in discrimination and equal rights complaints.
- Trained employees on equal opportunity laws and provided avenues for reporting violations.
- Helped workplaces determine guidelines for establishing and maintaining discrimination-free environments supportive of employees and compliant with applicable laws.
- Promulgated investigation reports for submissions to Department Directors.
- Used Soniclear software to transcribe audio files received from investigative interviews.
Administrative Assistant III/Clerical Supervisor
State Of Nevada
Reno, NV
06.2018 - 10.2019
- Produced referrals for various community resources, housing and transportation services.
- Assisted veterans in preparing forms, documents and applications for benefits.
- Interviewed veterans and dependents to determine eligibility for federal and state benefits.
- Created and updated law enforcement records with new files or information.
- Conducted validation, verification, and sealing of warrants and judicial records.
- Responded to warrant requests to provide immediate support to law enforcement personnel.
- Ensured accurate entries of every inventory transaction. Meticulously maintained records and entered data using Spillman software and efficiently completed all associated paperwork.
- Strictly adhered to confidentiality dictations to safeguard information.
- Supervised and trained six clerical trainees and Administrative Assistants. Developed and explained Work Performance Standards.
- Trained and monitored on-site security personnel.
Program Support Assistant
Veterans Health Administration
Reno, NV
03.2018 - 04.2018
- Non-VA Coordinated Care (NVCC).
- Consults with VA clinicians, third party administrators and non-VA providers to effectively support continuity of care.
- Maintains effective and efficient communication with the patient, non-VA providers and other entities.
- Manages and maintains a tracking system for post non-VA appointment follow up care such as clinical documentation, tests results, and surgery consultations.
Administrative Assistant II
Nevada Department of Health and Human Services
Sparks, NV
10.2017 - 03.2018
- Transcribes Psychiatric Evaluations, Psychological Evaluations, Social Histories, Discharge Summaries, and Addendums.
- Build patient charts to be utilized by Treatment Team Leaders.
- Update patient charts to coincide with discharge or transfer to other State facilities.
- Maintain filing and electronic medical records for all patients.
- Review and process Request to Fill (RTF) and Request to Appoint (RTA) packets.
- Work with Hiring Managers to ensure required information for packages are up to date.
- Review and process travel request, authorizations, and reimbursement requests.
- Protect health related information in accordance with federal, state, department and division regulations.
- Immediately report potential HIPAA violations.
On-premise Recruiter
Aerotek
Reno, NV
03.2017 - 06.2017
- Develop creative recruiting resources and networking activities to attract qualified employees interested in contract, contract to hire and direct placement employment.
- Responsible for administering and expediting all pre-boarding and on-boarding processes to include candidate interviews, background checks, reference checks, and offer letter processing.
Administrative Assistant to the Executive Officer
United States Navy
Monterey, CA
10.2011 - 02.2015
- Office Manager for daily operations. Performed on the spot corrections, provided daily assignments, and re-assigned work as changes in workload required.
- Organized and maintained daily schedule for military and civilian administrative office personnel. Ensured team member responsibilities were defined and understood.
- Developed specialized performance standards and conducted yearly evaluations on work performance of subordinates.
- Served as Command Managed Equal Opportunity Officer. Reviewed and resolved minor complaints from employees. Referred group grievances and serious complaints to a higher authority for resolution when applicable.
- Provided equal opportunity training for over 1,200 personnel.
- Recommended changes in policy based on yearly command climate surveys.
- Maintained good order and discipline by handling disciplinary issues with verbal or written reprimands and referred serious infractions to the appropriate authority.
- Responsible for maintenance and administration of Command's entire Sensitive Compartmented Information
program to include initiating and updating security eligibility, maintaining special security files, preparing
classified correspondence and tracking personal material. - Conducted military training for all new incoming personnel to include command rules and regulations, appearance, and grooming standards, and military etiquette.
Administration/Legal Officer
United States Navy
Patuxent River, MD
04.2008 - 10.2011
- Planned, coordinated and controlled daily administrative operations of a 1,000-person organization and four sub-commands.
- Administrative subject matter expert.
- Point of contact for questions from subordinate command administration offices regarding correspondence, publications, and telephone procedures.
- Reviewed and resolved minor complaints from employees.
- Referred group grievances and serious complaints to a higher authority for resolution when applicable.
- Developed weekly training program for subordinate commands designed to improve production and keep personnel in compliance with administrative standards.
- Conducted quarterly and yearly administrative audits on all sub-commands to ensure compliance with Navy policies and procedures.
- Attended senior leadership meetings and recorded meeting minutes and distributive the information to senior staff.
- Processed awards, leave requests, and service record updates.
Administrative Shift Supervisor
United States Navy
Oak Harbor, WA
11.2006 - 04.2008
- Oversaw training and daily performance of 6 shift personnel.
- Wrote memoranda and business correspondence.
- Evaluated shift procedures and made changes as needed to stay in compliance with command policy.
- Reviewed incoming and outgoing materials for correct grammar and format.
- Maintained travel budget.
- Made all necessary travel arrangements for all unit personnel traveling overseas.
Legal Yeoman
United States Navy
St. Mawgan, United Kingdom, United Kingdom
11.2004 - 11.2006
- Drafted legal complaints, protective orders and inquiries.
- Created presentations using Microsoft PowerPoint. Conducted all legal training for 350 personnel.
- Completed quarterly and yearly audits of all command legal proceedings.
- Attended staff meetings and recorded the meeting minutes. Transcribed, summarized, and distributed meeting information to senior staff.
- Maintained all staff directives and instructions. Ensured all directives were reviewed and updated per periodic
review requirements.
Recruiter/Recruiter in Charge
United States Navy
Pittsburgh, PA
10.2001 - 10.2004
- Recruited qualified applicants into the United States Navy and Naval Reserve.
- Provided career guidance for potential enlistees.
- Maintained a strong working relationship with local leaders and community groups.
- Prepared presentations and represented the Navy during speaking engagements at local schools and colleges to promote strong community relations.
- Lead presenter for public speaking events for various community organizations.
Executive Assistant to the Chief of Staff
United States Navy
Groton, CT
09.1999 - 09.2001
- Maintained the daily schedule for the Commander, Chief of Staff, and Flag Secretary.
- Managed personal and professional calendars and supplied reminders of upcoming meetings and events.
- Arranged all meetings and conferences between the Chief of Staff and visiting dignitaries.
- Maintained and enforced administrative policies, requirements, and regulations set forth by the Chief of Staff.
- Coordinated overnight travel arrangements and accommodations for Executive staff.
- Planned and managed event logistics for visiting VIPs.
- Ensured social usage and protocol procedures were followed by all staff members.
- Handled incoming and outgoing correspondence, including mail, email and faxes.
- First point of contact for the Command Suite.
- Greeted all guests and announced their arrival.
- Screened telephone calls and inquiries and directed them as appropriate.
Administrative Assistant
USS PITTSBURGH, United States Navy
Groton, CT
07.1998 - 09.1999
- Performed administrative duties including data entry, payroll, and travel claims for military personnel.
- Maintained daily schedule for the Commander and Executive Officer.
- Reviews incoming and outgoing correspondence for proper dissemination.
- Promulgated award documentation and ensured proper entry into personnel records.
Legal Specialist
U.S. Army National Guard
New Castle, PA
07.1994 - 02.1998
- Composed and typed routine letters of correspondence.
- Arranged all correspondence on behalf of the attorney.
- Assisted attorneys with reviewing and organizing witness reports.
Armored Reconnaissance Specialist
United States Army
El Paso, TX
04.1991 - 06.1994
- Performed reconnaissance operations in various worldwide locations.
- Received and implemented combat orders and directed deployment of personnel in offensive, defensive and retrograde operations.
- Coordinated operations with armor, artillery and air support units.
Education
Some College (No Degree) - Human Resources Management
Western Governors University
Salt Lake City, UT01.2026
Associate of Applied Science - Criminal Justice
Eastern Gateway Community College
Steubenville, OH1990
Skills
- Administrative management
- Microsoft Office proficiency
- Employee training and development
- Human Resources Management (HRM)
- Legal administrative support
- Spreadsheet development
- Personnel records maintenance
- Top Secret security clearance eligible
Accomplishments
Successfully completed a 24-year career in the Armed Forces. Maintained a successful record managing complex organizations. Supervised hundreds of people through line-management personnel. Responsible for millions of dollars in assets. Diverse background in human resources, equal opportunity, and talent acquisition.
Certification
- State of Nevada Private Investigators Licensing Board - Unarmed Certification. December 2024.
- Nevada Veterans Advocate. Nevada Department of Veterans Services, 2017.
- Office Manager/Administrative Services. United Services Military Apprenticeship Program, U.S. Department of Labor, 2014.
- Professional Selling Skills/Coaching, Achieve Global, Pensacola, FL. Sales, prospecting, marketing, and personnel ascension, 2001.
- Franklin Covey, 7 Habits of Highly Effective People Signature Program. 2006 and 2012.
Affiliations
- American Legion
- Veterans of Foreign Wars
- Disabled American Veterans
Timeline
Security Officer
Wild Horse Saloon
01.2025 - Current
Office Manager/Administrative Assistant to the General Manager
DHL Supply Chain
09.2023 - 07.2024
Human Resources Administrator/Senior Specialist
Chewy Fulfillment
05.2022 - 07.2022
Human Resources Manager
Department of Human Resource Management
03.2021 - 08.2021
Compliance Investigator
Nevada Department of Human Resource Management
10.2019 - 03.2021
Administrative Assistant III/Clerical Supervisor
State Of Nevada
06.2018 - 10.2019
Program Support Assistant
Veterans Health Administration
03.2018 - 04.2018
Administrative Assistant II
Nevada Department of Health and Human Services
10.2017 - 03.2018
On-premise Recruiter
Aerotek
03.2017 - 06.2017
Administrative Assistant to the Executive Officer
United States Navy
10.2011 - 02.2015
Administration/Legal Officer
United States Navy
04.2008 - 10.2011
Administrative Shift Supervisor
United States Navy
11.2006 - 04.2008
Legal Yeoman
United States Navy
11.2004 - 11.2006
Recruiter/Recruiter in Charge
United States Navy
10.2001 - 10.2004
Executive Assistant to the Chief of Staff
United States Navy
09.1999 - 09.2001
Administrative Assistant
USS PITTSBURGH, United States Navy
07.1998 - 09.1999
Legal Specialist
U.S. Army National Guard
07.1994 - 02.1998
Armored Reconnaissance Specialist
United States Army
04.1991 - 06.1994
Some College (No Degree) - Human Resources Management
Western Governors University
Associate of Applied Science - Criminal Justice
Eastern Gateway Community College
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