Brian Lainez
Lanham,MD
Summary
Driven and adaptable professional with a solid background in food service and customer engagement, honed at Dunkin' Donuts Franchising. Excelled in fast-paced environments, ensuring high-quality food preparation and superior customer service. Demonstrated expertise in machine operations and effective communication, significantly enhancing dining experiences. Proven ability to learn quickly and contribute positively to team dynamics.
Overview
1
1
year of professional experience
Work History
Crew Member
Dunkin' Donuts Franchising
Greenbelt, MD
06.2023 - 06.2024
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Directed patrons to restrooms and other amenities within facility.
- Assembled and served meals according to specific guest requirements.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Served food quickly for positive guest experiences.
- Checked expiration dates on all products before serving them to customers.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Operated a variety of machinery and tools safely and efficiently.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06-2025
Skills
- Cooking
- Sales expertise
- Task prioritization
- Influencing skills
- Machine operations
- Complex Problem-solving
- Basic math
- Company standards
- Clear communication
- Interactive communication skills
- Order delivery practices
- Safe vehicle operation
- Equipment maintenance
- Food preparation
- Heavy lifting
- Willingness to learn
- Beverage preparation
- Taking orders
- Customer service
- Self-discipline
References
References available upon request.
Timeline
Crew Member
Dunkin' Donuts Franchising
06.2023 - 06.2024
High School Diploma -
Penn Foster Career School
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