Brian Lamascus

• Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
• Coordinated training activities for employees to ensure compliance with company policies and procedures.
• Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
• Implemented best practice procedures and policies tp standardize operational processes during a national merger.

Area General Manager that oversees both UPS management staff and drivers for four locations that were responsible for servicing over 55,000 customers per day. Accountable for identifying business obstacles, establishing financial goals and tailoring procedures to enhance profitability and service. Drove year-over-year business growth while leading operations, strategic vision and long-range planning. Designed modern employee recognition program which boosted productivity and improved morale. Integrated innovative ideas to accomplish corporate and individual objectives. Kept operations in compliance with federal and state laws, industry regulations and corporate requirements. Managed revenue models, process flows, operations support and customer engagement strategies. Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.