Brian Laqra
Glendale,CA
Summary
Proficient in quickly assessing user complaints and providing effective solutions. Skilled in working both independently and collaboratively within a team. Excellent telephone etiquette and strong communication skills. Moderate to advanced technical knowledge and troubleshooting skills in computers and networks. Service-driven personality with a strong focus on customer satisfaction. Efficient multitasking abilities with minimal supervision. Excellent problem-solving skills and ability to prioritize tasks. Extensive experience with both Windows and Macintosh operating systems, as a user and technician. Experienced in maintaining and troubleshooting domain and network environments. Familiar with virtual environments: VMware ESXi, Hyper-V, VMware Player, Workstation, and VirtualBox. Proficient in Linux environments (Red Hat, Ubuntu). Experienced in using ticketing systems and remote management tools. Fast learner, eager to adopt new technologies, and able to work both independently and as part of a team.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
IT Desktop Support
R4Solutions
08.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Onboarding new users and address various technical needs to ease their transition into company.
- Active directory accounts support, Group policy management and password reset,
- Troubleshooting access issue
- Office 365 support
- Using Intune for device management and MDM.
- Assisting users with access to map drives and troubleshooting related issues.
- Assisting users with printers access manual or through Print logic.
- Assisting users with various applications access and troubleshooting related issues.
IT Support Specialist /Administrator Associate.
RatPac Controls Innovative Dimmers LLC
7 2022 - 05.2024
- Administer Microsoft Windows Server (Active Directory, Printer server, File server, Group Policy).
- Set up and configure SAN (Storage Area Network)
- Manage Microsoft 365 (Email accounts, shared mailboxes, distribution lists, Teams, SharePoint).
- Set up, maintain, and troubleshoot network and local printers.
- Manage Microsoft SharePoint (setup, user management, OneDrive).
- Administer RingCentral accounts and IP phone systems.
- Track and resolve user tickets through FreshDesk.
- Manage assets inventory with My Assets Tag.
- Set up Outlook using Microsoft Office 365 Admin.
- Deploy SCCM Microsoft Endpoint Configuration.
- Deploy new systems using Windows Deployment Services (WDS).
- Manage Intune deployment for identities, applications, and devices.
- Support Apple products, including hardware issues, macOS troubleshooting, and system upgrades.
- Integrate Macs into Active Directory, set up drives and printers, and manage backups.
- Support desktops and laptops from vendors such as Dell, HP, Lenovo, Toshiba.
- Assist end users with daily tasks (network access, email, calendar issues, printer issues).
- Install, troubleshoot, and repair various printer brands and models.
IT Support Service Manager
Unitek Computer Stores
01.2008 - 05.2022
- Manage Apple repair tickets and billings to ensure timely reimbursement and completion of repairs.
- Oversee warranty repairs, ensuring proper processing of parts and returns.
- Order parts for Dell and IBM desktops and laptops for both warranty and non-warranty repairs.
- Coordinate repair assignments for technicians, managing both onsite and offsite tasks.
- Oversee technical Windows deployment on various desktop and laptop brands using WDS and MDT, and follow up with clients' IT teams to meet their specifications and implement changes.
- Interact with clients to ensure satisfaction, promptly and professionally addressing any issues.
- Provide backend support and training for technicians to ensure successful and timely service.
IT Support Technician
Unitek Computer Stores
02.2001 - 01.2008
- ◦ Install and configure Microsoft Windows OS, applications, and system management tools.
- Customize desktop environments by modifying installation parameters.
- Perform basic hardware service, repairs, and troubleshooting.
- Investigate and resolve configuration problems, including security anomalies.
- Join workstations to Active Directory.
- Implement configuration settings to ensure security and compliance with standards.
- Troubleshoot desktop issues such as IP conflicts, driver conflicts, and DNS configuration problems.
- Experience with Linux environments (Red Hat, Ubuntu).
- Utilize ticketing systems and remote management tools effectively.
- Maintain professional telephone etiquette and strong attention to detail.
Education
No Degree - Electrical Engineering
California State University -Northridge
Skills
- IT Service Management
- SCCM and Remote support
- WDS and MDT deployment
- Operating Systems Support(Windows, macOS, Linux)
- Virtualization
- Application Support and Hardware Support
- Office 365 Administration
- Active Directory Administration,
- Windows Server Support
- Remote Troubleshooting
- Mac support and integration in WIndows environment
Certification
- MCSE (Microsoft Certified System Engineer)
- A+ Certification
- Apple Certified Associate - Mac Integration Basics 10.12
- Apple Certified Support Professional (ACSP)
- Apple Certified Macintosh Technician (ACMT)
- Red Hat Certified System Administrator (RHCSA) (in progress)
Personal Information
Title: IT Support Specialist
Timeline
IT Desktop Support
R4Solutions
08.2024 - Current
IT Support Service Manager
Unitek Computer Stores
01.2008 - 05.2022
IT Support Technician
Unitek Computer Stores
02.2001 - 01.2008
IT Support Specialist /Administrator Associate.
RatPac Controls Innovative Dimmers LLC
7 2022 - 05.2024
No Degree - Electrical Engineering
California State University -Northridge
Similar Profiles
Belinda TurnerBelinda Turner
Senior Healthcare Analyst at R4SolutionsSenior Healthcare Analyst at R4Solutions
Emmanuel VallejoEmmanuel Vallejo
Senior Customer Service Representative at Enterprise Rent-A-CarSenior Customer Service Representative at Enterprise Rent-A-Car
Gabriel ShulmanGabriel Shulman
Office Production Assistant at Amazon Studios (Ballard)Office Production Assistant at Amazon Studios (Ballard)
Abel GuzmanAbel Guzman
Sound Technician at Starbound National Talent CompetitionSound Technician at Starbound National Talent Competition
Anna MusheghyanAnna Musheghyan
Volunteer Assistant at Dr. Sahag A. Aslanyan Medical OfficeVolunteer Assistant at Dr. Sahag A. Aslanyan Medical Office