Experienced and personable leader emphasizing customer service and team first mentality, seeking a full-time position in a family-oriented work environment offering growth opportunities, specialized skill training and opportunity for advancement.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Tile Setter
Kerber Tile, Marble & Stone
03.2018 - Current
Facilitates tile preparation and installation processes, both individually and as part of a team, to meet the varying needs of multiple contractors.
Collaborates with company owner, designers, job supervisors, and clients to review layouts and specifications. Assisted in discussing design schedules and project requirements. Supported teams in aligning project goals with client expectations.
Coordinates with designers and clients to finalize design choices and resolve any concerns during installation.
Prepares surfaces for tiling using appropriate materials such as cement board or waterproof membrane to ensure long-lasting installations.
Consistently meets deadlines for high-pressure projects, ensuring customer satisfaction and repeat business opportunities.
Incorporate site blueprints and customer preferences to plan work and achieve desired patterns.
Traffic Control Supervisor/Driver
Safety Signs LLC
10.2015 - 03.2018
Supervised traffic control operations, ensuring compliance with safety regulations and protocols.
Delivered signage and equipment based on contractor/customer needs. Stage and/or setup equipment adhering to contractor/customer plans, while also complying with federal and state DOT standards and regulations.
Conducted regular inspections of signage and equipment to maintain operational integrity and DOT safety standards.
Inspected traffic control devices to verify functionality, placement and safety compliance.
Contributed to successful project completion while minimizing disruptions to the public through careful planning and execution of effective traffic control strategies.
Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
Warehouse Lead
Omnitracs LLC – formerly XRS Corporation
01.2009 - 05.2015
Company produced GPS Fleet Management devices that ensure drivers and companies remain government compliant; together with allowing the companies to track and manage various aspects of their business.
Ensured all products were pulled, packed, shipped and tracked in compliance with Standard Licensing Agreements (SLAs).
Supervised warehouse operations by managing employees during shifts.
Communicated with internal and external departments for accurate and timely order fulfillment. Oversaw random product testing, uploading company specific and customer specific software's.
Processed sales orders and maintained the product queue. Receiving of incoming product.
Reconciled beginning and end of month reports to company and customer records.
Increased accuracy in inventory tracking through meticulous record-keeping and routine audits.
Drove forklifts, pallet jacks and other equipment to move materials.
Maintained clean, orderly work environment free of hazards.
Helped train new employees in safe warehouse practices and procedures.
Interim Warehouse Manager as assigned.
Fulfillment rate of 99%. Industry standard is 93%.
General Manager
Chipotle Mexican Grill
04.2004 - 07.2008
Managed daily operations to ensure smooth restaurant functionality and customer satisfaction.
Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
Effectively managed food costs by monitoring inventory, purchasing orders to maintain adequate stock levels, and limiting overall waste.
Carefully interviewed, selected, trained, and supervised staff. Set clear expectations and created positive working environment for employees.
Enhanced customer satisfaction through consistent delivery of high-quality food and service.
Collaborated with marketing teams on campaigns that elevated brand visibility within local markets.
Developed and implemented strategies to increase sales and profitability.
Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Kitchen Manager/Restaurant Supervisor
Baker’s Square Restaurant
02.1996 - 04.2004
Managed kitchen operations, ensuring adherence to food quality, safety, and sanitation standards.
Managed kitchen staff schedules and maintained adequate coverage for all shifts.
Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
Controlled food costs and managed inventory.
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Maintained a consistently low employee turnover rate.
Assisted Front of House Managers in all aspects of daily restaurant management.
Education
Some College (No Degree) - Criminal Justice
Inver Hills Community College
Inver Grove Heights, MN
Skills
Skilled in organizational and time management
Experience with Netsuite, UPS Worldship and FedEx shipping (both domestic and international)
Knowledgeable in Microsoft Word and Excel management tools
Skilled in handling utility vehicles, including Bobcat and VersaHANDLER
Blueprint reading
Problem-solving
Attention to detail
Accomplishments
Large portfolio of beautiful tile installs all with positive reviews.
Safety Signs' GO GREEN! Recognition Award in October 2017 for attitude, dedication, and relationships.
Nine time nominee, four time recipient of XRS's monthly “Xceed Award”, recognizing service above and beyond job description.
Achieved Chipotle’s 3rd Quarter “Platinum Pepper Award” in 2005 for best overall restaurant in Minnesota.
Received restaurant's first ever perfect Secret Shopper score; an accomplishment achieved in four consecutive months between 3rd and 4th Quarters of 2005.
Consistently led region and state in all monthly goals.