Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRIANNA LASHEA WATERS

Dallas,Texas

Summary

Highly motivated, go the extra mile to retain any customer. Able to utilize sales techniques and negotiate to retain customers, while multi-tasking in fast pace enviroment. Ethical and compassionate consultant with several years of collections and customer service experience. Consistently dedicated to exceeding company;s expectations.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

CMI Group
Dallas, TX
04.2024 - Current
  • Currently working on a short contract that ends in August.
  • Currently help assist with helping the customer view their account while taking payments and doing updates on their acct.

Sales & Retention Consultant

Valor Intelligence
Dallas, Texas
07.2021 - Current
  • Retain customers facing outages and billing inquiries
  • Process sales order entry as well as any other administrative tasks
  • Upselling and cross-selling, while educating customers on other products
  • Manage and support sales requiring construction throughout regions
  • Meet and exceed monthly departmental sales and installation quotas and/or objectives
  • Actively engage management to solve challenges and provide feedback
  • Oversee real-time tracking and maintenance of sales activities in Salesforce.com
  • Make arrangements with customers to pay account balance in full or set up payment arrangements
  • Report billing inquiries.

Billing and Sales Representative

Sprint
Oklahoma City, Oklahoma
01.2020 - 07.2021
  • Report billing inquiries
  • Handled inbound sales calls and exceeded sales goals
  • Troubleshooted and retrieved data for call logs history
  • Diagnosed and resolved problems with internet connectivity, email, downloads
  • Assisted members with billing questions and disputes
  • Advised members of our product features
  • Advised debtors on payment options and set up payment plans
  • Reasoned with customers and attempted to negotiate full balance payments
  • Used effective questioning techniques to clarify why debtors were delinquent
  • Processed payments and contract information for accounts
  • Interfaced with customers to bring accounts current with suitable repayment plan.

Sales Representative

Chico's Clothing
Oklahoma City, Oklahoma
03.2019 - 01.2020
  • Assisted with store stocking, floor-sets, and opening/closing procedures
  • Developed and maintained positive customer relations by ensuring that customer requests were handled appropriately and in a timely manner
  • Courteously greeted customers and efficiently processed transactions within busy, fast-paced retail environments
  • Operated cash register, scanners, and computers to itemize and total customer purchases; collect payments
  • Managed invoicing for the organization through cash receipts processing, bank reconciliations, and distribution of monthly invoices
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems
  • Prioritized helping customers over completing various routine tasks in the store.

Sales & Data Representative

New York and Company
Oklahoma City, Oklahoma
03.2016 - 09.2018
  • Examined products purchased for damages and price accuracy
  • Helped run reports on product shipment data and retail sales data
  • Coordinated with retail staff for product inquiries
  • Opened and closed retail location
  • Recommended merchandise to customers based on their needs and preferences
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, as well as security practices
  • Built relationships with customers to increase the likelihood of repeat business
  • Completed all cleaning, stocking, and organizing tasks in assigned sales areas.

Education

Associates of Business Administration -

Southern New Hampshire University
08-2025

Skills

  • Knowledge of case management tools and ability to apply
  • Effective problem solver
  • Customer Operations
  • Trend Analysis
  • Quality Review
  • Adherence to high customer service standards
  • Microsoft Office Products, powerpoint, excell and word
  • Excellent analytical skills
  • Proficent in Trello, ServiceNow, SQL, Adobe, and Salesforce
  • Enterprise CRM
  • Escalations

Timeline

Customer Service Representative

CMI Group
04.2024 - Current

Sales & Retention Consultant

Valor Intelligence
07.2021 - Current

Billing and Sales Representative

Sprint
01.2020 - 07.2021

Sales Representative

Chico's Clothing
03.2019 - 01.2020

Sales & Data Representative

New York and Company
03.2016 - 09.2018

Associates of Business Administration -

Southern New Hampshire University

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BRIANNA LASHEA WATERS