Hannah Barrios
Hillsboro,MO
Summary
Personable Medical Assistant bringing 1 years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Focused Pain Management motivated to deliver seamless and pleasant healthcare experience to patients. Offering 18or so years background assisting medical teams in examining and treating patients. Skillful in measuring vitals, and preparing treatment rooms for examinations. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Front Desk and Medical Assistant
Physicians Pain Services
Fenton, MO
08.2023 - Current
- Registered new patients into practice management software program accurately entering demographic information.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Supported administrative staff by processing payments.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Prepared treatment rooms for patient examinations.
- Scheduled appointments for patients via phone and in person.
- Cleaned and maintained medical equipment following procedures and standards.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Contacted medical facilities to schedule patients for admission.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Explained treatment procedures and physicians' instructions.
- Organized patient charts before each day's clinic sessions began.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Handled general office duties to support administrative staff during peak hours.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Measured vital signs and took medical histories to prepare patients for examination.
- Documented notes during patient visits.
- Educated patients about medications, procedures and physician's instructions.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Mortuary Transport and Removal
Superior Mortuary Transfers
Hillsboro, MO
07.2022 - 08.2023
- Help with Grieving and send out for counseling.
- Removal of the decased.
- Kept accurate logs of all deliveries and trips.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Maintained cleanliness of vehicle both inside and out.
Team Leader Manager
Signature Orthopaedics
St Louis , MO
12.2011 - 01.2022
- Resolved conflicts between team members in a timely manner.
- Assigned and monitored daily tasks for team members.
- Collaborated with other departments to ensure smooth operations.
- Recruited, trained, and supervised new staff members.
- Created and maintained a positive work environment for employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted staff with sorting mail and distributing correspondence.
- Called clients to leave voicemail reminders of appointment date and time.
- Reported telephone line issues and outages for prompt repairs.
- Answered routine questions about telephone and voice mailbox operations.
- Generated weekly reports summarizing phone activity for management review.
- Greeted visitors or callers to handle inquiries or direct to appropriate persons.
- Transferred calls to other departments as needed.
- Greeted visitors and assisted by answering general questions and directed to desired office.
- Took messages from callers and accurately relayed details to intended staff.
- Followed up with open calls to offer further assistance and close out issues.
Education
High School Diploma -
Hillsboro High School
Hillsboro, MO05-2002
Skills
- Patient-Focused Care
- Inventory Management
- Patient Flow Management
- Medical Terminology
- Data Entry
- HIPAA Compliance
- Equipment Sterilization
- Calm and Level-Headed Under Duress
- Clinical Documentation
- Medical Terminology
- Patient Management
- Vital Sign Monitoring
- Communicating With Patient Families
- Understanding of Medical Laws
- Insurance Verification
Languages
English
Professional
Timeline
Front Desk and Medical Assistant
Physicians Pain Services
08.2023 - Current
Mortuary Transport and Removal
Superior Mortuary Transfers
07.2022 - 08.2023
Team Leader Manager
Signature Orthopaedics
12.2011 - 01.2022
High School Diploma -
Hillsboro High School
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