Brian L. Biddix
Summary
Knowledgeable with strong background in managing branch operations and ensuring consistent customer satisfaction while keeping safety as the mindset. Demonstrated ability to lead teams effectively and implement strategic initiatives that enhance operational efficiency. Proven expertise in problem-solving and financial management.
Overview
16
16
years of professional experience
Work History
Assistant Branch Manager
Sunbelt Rentals
05.2025 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversee bi-weekly truck inspections and lead safety in regards to drivers and surrounding team.
- Revamp parts and merchandise inventory.
Branch Manager (PC5000)
Sunbelt Rentals
01.2023 - 05.2025
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Maintained friendly and professional customer interactions.
- Received, organized and shipped out all small tools and merchandise going to Powerhouse.
- Provided a relief resource and safety net to MLO and Central District.
Dispatcher
Sunbelt Rentals
10.2022 - 01.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow throughout the week.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Tool Rental Manager
Sunbelt Rentals
01.2022 - 10.2022
- Implemented rental asset processes and cleanliness standards.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Supervised a team of 12 employees, encompassing daily operations, task delegation, new hire training, and onboarding.
- Managed and resolved customer complaints and employee grievances.
- Developed and implemented employee schedules.
- Conducted regular safety meetings to ensure compliance and promote a safe work environment.
- Ensured the smooth and efficient operation of multiple store locations.
Tool Rental Associate
Sunbelt Rentals
11.2021 - 01.2022
- Managed reservation system efficiently, ensuring availability of requested tools for customer pick-up dates.
- Used POS system to compute and receive payments for rentals.
- Inspected and tested tools to locate worn and damaged parts and malfunctions.
- Contributed to company sales goals by upselling related products and services when appropriate.
- Prepared rental contracts by printing contracts, obtaining customer signatures and verifying customer identification and driver's license.
- Accommodated last minute requests to address needs of customers, achieving top customer satisfaction and repeat business.
Driver/ ERS
Sunbelt Rentals
01.2020 - 01.2022
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Rollback Driver
Gaston Rentals
08.2019 - 01.2020
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
Pump Truck Operator
Drain Pro
10.2018 - 08.2019
- Increased customer satisfaction by consistently delivering professional services that met or exceeded expectations.
- Enhanced pump truck efficiency by performing regular maintenance and timely repairs.
- Met or exceeded all safety requirements on job sites, minimizing the risk of accidents and injuries during pump truck operation tasks.
Environmental Driller
SAEDACCO
03.2009 - 10.2018
- Explored alternative solutions when encountering unexpected obstacles during the drilling process, maintaining progress towards project goals.
- Mitigated risk factors associated with underground utilities by conducting thorough subsurface investigations prior to commencing drilling operations.
- Trained junior drillers on proper techniques, safety protocols, and equipment usage, fostering a skilled workforce.
- Conducted regular maintenance checks on drilling equipment to minimize downtime due to mechanical failures.
- Maintained accurate documentation of drilling logs, sample collection, and geological data for reference and analysis.
- Adapted quickly to changing project requirements, making necessary adjustments to ensure successful outcomes without compromising quality or safety standards.
Education
High School Diploma -
Hunter Huss High School
Gastonia, NC01.2006
Skills
- Operations management
- Relationship building
- Team player
- Project management
- Multi-tasking
- Employee monitoring
- Reliable
Timeline
Assistant Branch Manager
Sunbelt Rentals
05.2025 - Current
Branch Manager (PC5000)
Sunbelt Rentals
01.2023 - 05.2025
Dispatcher
Sunbelt Rentals
10.2022 - 01.2023
Tool Rental Manager
Sunbelt Rentals
01.2022 - 10.2022
Tool Rental Associate
Sunbelt Rentals
11.2021 - 01.2022
Driver/ ERS
Sunbelt Rentals
01.2020 - 01.2022
Rollback Driver
Gaston Rentals
08.2019 - 01.2020
Pump Truck Operator
Drain Pro
10.2018 - 08.2019
Environmental Driller
SAEDACCO
03.2009 - 10.2018
High School Diploma -
Hunter Huss High School
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