Brian Lee

• Generated repeat business through customer service, attention to detail, and dedication to creating memorable experiences.
• Implemented effective time management strategies allowing proper preparation prior to each performance.
• Received positive feedback from clients leading to increasing overall opportunities for the establishment.
• Maintained up-to-date knowledge of music trends and popular genres to stay ahead of market demand.
• Synchronized lighting effects with musical elements, enhancing visual appeal during performances.
• Coordinated with other performers and event staff to ensure cohesive and uninterrupted entertainment experiences.
• Implemented backup systems for audio equipment, reducing risk of performance disruptions due to technical failures.
• Conducted sound checks before performances to ensure optimal audio quality, minimizing technical issues during events.
• Analyzed audience responses during performances to adjust music selections in real time, maximizing engagement and enjoyment.
• Monitored crowd reactions and diversified music genres in performances to cater to wide range of tastes and moods, broadening audience appeal.

• Secretarial as assistant to manager.
• Fielded phone calls
• Quickly and accurately counted drawers at start and end of each shift.
• Built positive relationships with customers to increase repeat business.
• Promoted business' development by building and maintaining relationships with new clients.
• Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
• Maintained a high level of professionalism in interactions, setting a positive example for the team and cultivating an environment of respect and trust.
• Resolved customer issues by employing strong operations knowledge and problem-solving abilities.
• Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
• Achieved high levels of accuracy in cash management through meticulous record-keeping and timely bank deposits.
• Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
• Increased cashier efficiency through hands-on coaching sessions focused on improving speed, accuracy, and customer interactions.
• Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Mentored new sales associates to contribute to store's positive culture.
• Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
• Optimized store performance by coordinating with supervisors to ensure good communication and teamwork.
• Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
• Kept orderly and accurate accounting records by monitoring sales documentation.
• Implemented daily operating procedures to keep my area clean, adequately stocked, and well-organized.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Researched issues to obtain appropriate answers to customer inquiries.
• Submitted reports to senior management to aid in business decision-making and planning
• Volunteered for extra shifts during holidays and other busy periods to help with staffing shortages.

• Maintained professional, organized, and safe environment for employees and customers.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring a wonderful experience.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Developed and maintained relationships with suppliers.
• Oversaw inventory management, stock levels, and reducing waste.
• Monitored and managed the motivation of employees to be productive and engaged in work, through mentorship.
• Cross-trained existing employees to maximize the teams performance.
• Established team priorities and maintained schedules.
• Defined clear targets and objectives and communicated to other team members.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Accomplished multiple tasks within established timeframes.

SEE (2)

• Quickly and accurately counted drawers at start and end of each shift.
• Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
• Maintained a high level of professionalism in all interactions, setting a positive example for the team and cultivating an environment of respect and trust.