Brian-Lee Renken
Miami
Summary
I am a motivated and dedicated professional who has recently moved from Germany to Miami, FL. I have experience in providing excellent customer service and can work well in fast-paced environments. I always bring strong communication skills and a positive attitude to my work. I am ready to take on new challenges, support the team and continue to grow personally and professionally in a dynamic company.
Overview
3
3
years of professional experience
Work History
Consumer Service Representative
AT&T
Miami
06.2025 - Current
- currently on job training
- Provided technical support for retail operations.
- Facilitated changes between eSIM and physical SIM cards.
- Addressed billing inquiries to ensure customer satisfaction.
- Managed account changes to improve service delivery.
Apprenticeship as an Customer Service Advisor
Deutsche Telekom
Westerstede
09.2023 - 05.2025
- Provide technical support for landline and internet services
- Support customers with Telekom’s proprietary TV solution, MagentaTV
- Handle complaint management to resolve customer issues effectively
- Conduct sales of Telekom products and services
- Assist the team leader with administrative and organizational tasks, supporting daily operations and team coordination
- Participate in the preparation and development of projects, including research, documentation, and implementation support.
Internship Student
Aok Technologies
Wilhelmshaven
09.2022 - 07.2023
- Processed applications for reimbursements, nursing care benefits and bonuses
- Supported customer service and client inquiries
Education
High School Diploma -
Oberschule Bockhorn
Bockhorn, Lower Saxony, Germany06-2022
Some College (No Degree) - Vocational School in Economics
Berufsbildende Schulen Varel
Varel, Lower Saxony, GermanySome College (No Degree) - Secondary School
Lothar Meyer Gymnasium
Varel, Lower Saxony, GermanySkills
- German (native)
- English
- Proficient in general computer applications
- Thrives on tackling new challenges
- Friendly and motivated to assist customers
Timeline
Consumer Service Representative
AT&T
06.2025 - Current
Apprenticeship as an Customer Service Advisor
Deutsche Telekom
09.2023 - 05.2025
Internship Student
Aok Technologies
09.2022 - 07.2023
High School Diploma -
Oberschule Bockhorn
Some College (No Degree) - Vocational School in Economics
Berufsbildende Schulen Varel
Some College (No Degree) - Secondary School
Lothar Meyer Gymnasium
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