Brian Leggett
San Antonio,TX
Summary
Experienced Business Application Analyst adept at managing projects to achieve business objectives. Expertise in technical knowledge and collaboration across departments. Builds trust to facilitate seamless teamwork.
Overview
7
7
years of professional experience
Work History
Business Application Analyst
USAA
San Antonio
06.2019 - Current
- Reviewed and analyzed business requirements to develop functional specifications for the application.
- Developed user guides, reference manuals and training materials for end users.
- Provided technical support to users of various applications including troubleshooting and resolving issues.
- Identified opportunities to improve existing processes by leveraging technology solutions.
- Participated in all aspects of the system development life cycle from analysis through implementation and post-implementation support.
- Conducted meetings with stakeholders to discuss project scope, timeline, deliverables and expectations.
- Assisted in developing strategies to enhance performance of applications across different platforms.
- Performed root cause analysis on reported defects or issues within the production environment.
- Implemented policies, procedures and guidelines for use of company applications.
- Trained staff members on new technologies or changes in existing systems.
- Resolved customer complaints related to application usage or malfunctioning.
- Evaluated new software products for compatibility with current systems.
- Monitored application performance metrics such as response times and throughputs.
- Managed projects from inception through completion while ensuring deadlines are met.
- Collaborated with IT teams on integrating new systems into existing infrastructure.
- Translated business requirements into functional design specifications and managed associated changes.
- Gathered requirements of technical and business stakeholders to help balance competing needs.
- Implemented, tested and integrated new and existing applications.
- Fielded requests for application support, troubleshot system problems and offered guidance to help team resolve various technical issues.
- Trained staff and users to work with computer systems and programs.
- Troubleshot program and system malfunctions to restore normal functioning.
- Developed and managed project plans while providing status updates to management.
- Tested, maintained and monitored computer programs and systems.
- Explored new technologies and tools for productivity, security and quality assurance purposes.
Business Analyst
Apex Systems
11.2017 - 06.2019
- Identified gaps between current state and desired future state operations.
- Gathered feedback from end users regarding usability issues related to applications or systems.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Translated user needs into actionable items that could be addressed by IT teams.
- Delivered timely support by tracking issues and communicating resolutions to end users.
- Managed and led meetings and workshops with multiple departments to solidify requirements.
- Suggested changes to senior management using analytics to support recommendations and actively participated in the implementation of approved changes.
- Worked closely with clients, technicians, and managerial staff to provide operational support and project updates.
- Defined business requirements and reported them back to stakeholders.
- Undertook comprehensive project management duties, ensuring timely delivery of project objectives.
- Identified needs of customers promptly and efficiently.
Education
Bachelor of Arts - Psychology
University of Texas San Antonio
San Antonio, TX06-2017
Skills
- User Acceptance Testing
- Requirements Gathering
- Stakeholder Communication
- Agile Methodology
- Scrum Framework
- Application testing
- Data Analytics
- Application support
- User Training
References
References available upon request.
Timeline
Business Application Analyst
USAA
06.2019 - Current
Business Analyst
Apex Systems
11.2017 - 06.2019
Bachelor of Arts - Psychology
University of Texas San Antonio
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