Brian Lewis
Albuquerque,NM
Summary
Adept at fostering customer loyalty and exceeding sales targets, I leveraged my expertise in vehicle assessment and diagnoses at R&S Powersports to enhance service efficiency and accuracy. Skilled in multitasking and organization, I consistently achieved high customer satisfaction, contributing to a significant increase in departmental revenue. My proficiency in computer skills and parts lookup ensured operational excellence and team success. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
14
14
years of professional experience
Work History
Service Advisor
R&S Powersports
08.2022 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Set and manage schedule for Service Department, to create an efficient work environment
- Look up parts and labor times for technicians.
- Check in parts that the Service Department receives
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Driver
GO GREEN RECYCLEING
06.2021 - 08.2022
- Conducted regular vehicle inspections to maintain optimal performance and prevent breakdowns or delays on the road.
- Streamlined order processing procedures for faster delivery times by working closely with warehouse staff during loading/unloading procedures.
- Promoted a safe working environment by adhering to all safety guidelines and reporting any potential hazards or incidents promptly.
- Collaborated with team members to identify new business opportunities and expand client base.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
MOTORCYCLE MECHANIC
BRG RACING
05.2020 - 06.2021
- Performed maintenance on different categories and brands of motorcycles and cars.
- Dismantled and rebuilt engines to diagnose and repair problems.
- Cleaned, repaired and replaced engine parts before reassembly.
- Performed brake repairs and servicing for effective and safe braking.
- Performed motorcycle/atv dyno tuning to obtain optimal horse power and performance.
- Performed suspension adjustments on motorcycle to obtain optimal suspension performance.
Service Technician
Contra Costa Powersports
01.2018 - 05.2020
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Performed routine maintenance on various motorcycle brands.
- Diagnosed electrical, engine, and suspension related issues.
- Looked up correct parts to complete repairs
Parts Manager
Contra Costa Powersport
01.2017 - 12.2017
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
Parts Associate
Contra Costa Powersports
09.2016 - 12.2016
- Maintained clean and neat parts counter and sales floor.
- Organized parts storage and stocked inventory according to established guidelines.
- Prioritized tasks effectively during high-volume periods, ensuring all customers received prompt attention without sacrificing quality of service.
- Conducted regular inventory audits, maintaining accurate records and minimizing discrepancies between physical stock levels and database entries.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Researched vehicles and parts via physical catalogs and electronic means.
- Developed expertise in various automotive systems, becoming a trusted resource for colleagues seeking advice on specific parts or repairs.
- Increased overall customer satisfaction by providing knowledgeable assistance on part selection and troubleshooting issues.
Sales Associate
Diablo Circle K
06.2016 - 09.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Laborer
Decade Construction
04.2011 - 12.2014
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Performed paint prep
- Performed demolision
Education
AISAN MOTORCYCLE CONCENTRATION - MOTORCYCLE TECHNICIAN
Wyotech
Fremont, Ca 10.2014
High School Diploma -
Del Oro High School
Walnut Creek Ca 06.2010
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Vehicle diagnoses
- Parts look up for vehicles
Timeline
Service Advisor
R&S Powersports
08.2022 - Current
Driver
GO GREEN RECYCLEING
06.2021 - 08.2022
MOTORCYCLE MECHANIC
BRG RACING
05.2020 - 06.2021
Service Technician
Contra Costa Powersports
01.2018 - 05.2020
Parts Manager
Contra Costa Powersport
01.2017 - 12.2017
Parts Associate
Contra Costa Powersports
09.2016 - 12.2016
Sales Associate
Diablo Circle K
06.2016 - 09.2016
Laborer
Decade Construction
04.2011 - 12.2014
AISAN MOTORCYCLE CONCENTRATION - MOTORCYCLE TECHNICIAN
Wyotech
High School Diploma -
Del Oro High School
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