Brian Libby
Cedarpines Park,CA
Summary
Database Architect with expertise in designing and implementing complex database solutions. Proven skills in data modeling, system scalability, and maintaining data integrity across various platforms. Track record of enhancing database performance and aligning technology with business objectives through strategic planning.
Overview
18
18
years of professional experience
Work History
Data Engineer
Blizzard Entertainment
Austin, TX
01.2015 - 03.2024
- Designed and maintained databases for player behavior tracking.
- Created ETL processes for real-time data integration from various sources.
- Automated reporting processes to enhance operational efficiency across teams.
- Established and enforced data governance policies and procedures to comply with regulatory requirements and ensure data privacy.
- Designed data warehousing solutions, applying dimensional modeling techniques for optimized data retrieval.
- Constructed and launched an employee hierarchical reporting system.
- Spearheaded GDPR Compliance project for all datasets managed by team.
- Managed the on-prem to cloud migration (GCP) for all datasets managed by the team.
Report Developer
Blizzard Entertainment
Austin, TX
08.2008 - 01.2015
- Collaborated with stakeholders to gather requirements for report specifications.
- Instrumental in establishing customer support KPIs
- Created visual dashboards to present data insights effectively.
- Automated reporting processes to enhance efficiency and accuracy.
- Conducted regular audits of data integrity in reporting systems.
- Monitored and reported on key performance indicators and shared results with management team.
- Created report templates for management and executive level stakeholders in SSRS.
Senior Customer Service Representative
Blizzard Entertainment
Austin, TX
06.2007 - 08.2008
- Trained new staff on customer service protocols and best practices.
- Provided feedback to improve customer service policies and procedures.
- Handled difficult situations with tact, diplomacy, and professionalism.
- Resolved escalated customer complaints in a timely manner.
- Monitored customer feedback surveys to identify areas of improvement.
- Assisted in developing strategies to improve the overall customer experience.
Customer Service Representative
Blizzard Entertainment
Irvine
01.2006 - 06.2007
- Assisted customers with product inquiries and service issues.
- Collaborated with team members to improve service delivery methods.
- Resolved conflicts and addressed customer complaints effectively.
- Managed high-volume call traffic while maintaining quality standards.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Skills
- Database design
- ETL processes
- Data governance
- Dimensional modeling
- Data warehousing
- Data analysis
- SQL expertise
- Query optimization
- Report generation
- Microsoft SQL server
- Team collaboration
- Business intelligence
- Performance metrics
Timeline
Data Engineer
Blizzard Entertainment
01.2015 - 03.2024
Report Developer
Blizzard Entertainment
08.2008 - 01.2015
Senior Customer Service Representative
Blizzard Entertainment
06.2007 - 08.2008
Customer Service Representative
Blizzard Entertainment
01.2006 - 06.2007