Brian Linares
Lubbock,Texas
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Lubbock National Bank
07.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Bank Teller
Wells Fargo
02.2016 - 07.2022
- Resolved customer inquiries, complaints, and issues in a professional and timely manner, escalating complex matters to management when necessary
- Participated in ongoing training and development programs to enhance product knowledge, customer service skills, and job performance
- Assisted customers with account inquiries, balance inquiries, and account maintenance, ensuring their financial needs are met effectively
- Performed accurate and efficient cash handling, including deposits, withdrawals, and currency exchanges, while adhering to bank policies and procedures.
Merchandiser
Cold Front Distribution
06.2015 - 02.2016
- Executed merchandising strategies to optimize product placement and drive sales in assigned retail locations
- Utilized handheld devices or mobile apps to track inventory levels, capture product photos, and report on-store conditions
- Adapted quickly to changes in priorities, schedules, and store layouts to meet evolving business needs
- Received positive feedback from supervisors and clients for delivering high-quality merchandising services
- Demonstrated strong attention to detail, organization, and time management skills to effectively prioritize tasks and meet deadlines.
Sacker & Maintaince
United Supermarkets
01.2014 - 06.2015
- Provided exceptional customer service by assisting customers with bagging groceries, carrying purchases to their vehicles, and answering inquiries about products and store policies
- Maintained cleanliness and organization throughout the store by sweeping, mopping, and sanitizing floors, shelves, and checkout areas to ensure a safe and welcoming environment for customers and staff
- Assisted with receiving and unloading merchandise shipments, verifying accuracy of deliveries, and organizing products in storage areas according to inventory procedures
- Received recognition from supervisors and customers for outstanding performance and commitment to maintaining a clean, organized, and customer-friendly store environment
- Worked collaboratively with team members and supervisors to complete tasks efficiently and meet performance targets, demonstrating strong communication and interpersonal skills.
Education
Diploma -
Coronado High School
Lubbock, Texas05.2016
Skills
- Customer Service
- Sales
- Communication Skills
- Product Knowledge
- Relationship Building
- Problem-solving
- Attention to Detail
- Organization & Time Management
- Adaptability
- Ethical Conduct
- Transaction Processing Systems
- Digital Banking Services
- Security Procedures
- Regulatory Compliance
References
available upon request: Katherine Machen (806)781-2904
Kaylie Seymour (806)712-7552
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Lubbock National Bank
07.2022 - Current
Bank Teller
Wells Fargo
02.2016 - 07.2022
Merchandiser
Cold Front Distribution
06.2015 - 02.2016
Sacker & Maintaince
United Supermarkets
01.2014 - 06.2015
Diploma -
Coronado High School
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