Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Websites
Timeline
Generic

BRIAN LITMAN

Bedminster

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software solutions to users and developing and implementing those technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Junior Support Engineer

Skyline Technologies
07.2023 - 12.2024
  • Implementation of traffic and security cameras into Networking environments and establish secure connections and desired streaming quality of streams.
  • Performed regular audits of cameras for states' Department of Transportation and client security cameras , identifying potential vulnerabilities or areas for improvement in order to maintain optimal system performance.
  • Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.
  • Upgraded operating systems and computer software to perform compatibility with programs.
  • Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.

Sales Technical Specialist

SHI, Software House International
03.2021 - 03.2023
  • Manage requests and customer escalations on needs, fulfillments, and urgent requests for hardware and equipment totaling costs in excess of 1 million dollars for Cisco products and services
  • Attend partner trainings or industry trainings to stay informed on changing technology, including keeping up with certifications and trainings.
  • Clarified customer requests, forwarded product information and answered questions to support sales operations.
  • Collaborated with customers and asked questions to assess needs and budgets.

Service Desk Analyst

CAI, Computer Aid Inc
09.2020 - 02.2021
  • Remotely assist Amerihealth Caritas employees in tech services while determining the most efficient solutions
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions
  • Incidents include but are not limited to password changes, software assistance, and computer hardware support
  • Create and manage tickets in HEAT/Ivanti ticketing system for every call and describe incident with professionalism and correct terminology according to industry standards.
  • Helped streamline repair processes and update procedures for support action consistency.

Jr. Technician

Technical Adventures
07.2019 - 09.2019
  • MSP for cloud services and Networking, Accomplished on site network installations at client locations resulting in 33% decrease in projected project completion time
  • Assembled/repaired client workstations from components, loaded OS, and configured for interconnect
  • Successfully executed remote support with troubleshooting workstation issues for respective clients utilizing Bomgar and Continuum Software
  • Organized computer stock and hardware resulting in easier acquisition of hardware for client deployment
  • Redesigned entire stock room for greater productivity and sales response.

Department manager

Walmart
01.2015 - 12.2017
  • Directed and supervised department associates including task assignments and scheduling; Efficiently created schedules for cashiers, managed morale, and supervised a full training of customer service
  • Maintained and managed all incoming and outgoing merchandise for the electronics department; Worked with vendors and other co-workers/partners to set up successful strategies for display units to sell said merchandise
  • Resolved any in-house matters for POS systems, network connectivity issues, and other computer related concerns during system outages
  • Resulted in quality customer satisfaction and more efficiency in customer flow
  • Installed portable router for handheld devices to extend reach
  • This led to greater production during the holiday seasons and better inventory management.

Education

B.S - Information Technology, Cyber Security

Kean University
2020

B.S - Television and Radio, Communications - Television/Radio with Video

Ithaca College
Ithaca, NY
2010

Skills

  • Cisco CLI, Meraki Dashboard,
  • CIsco/Meraki Product Knowledge
  • Switching/Routing and Networking:
  • Network configuration
  • Technical Fault Analysis
  • Interpersonal relationship skills and Customer management
  • Resolve Technical Problems
  • Cisco IOS
  • Red Hat CLI
  • Sales Territory
  • IT Solution Implementation

Additional Information

  • Accolades and Awards Member of Phi Kappa Phi Honor Society for student Excellence Deans list Spring 18, Fall 18, Spring 19, Fall 19, Spring 20 Summa Cum Laude graduate

Certification


  • CCNA - Cisco Certified Network Associate
  • CMNA - Certified Meraki Network Associate

Timeline

Junior Support Engineer

Skyline Technologies
07.2023 - 12.2024

Sales Technical Specialist

SHI, Software House International
03.2021 - 03.2023

Service Desk Analyst

CAI, Computer Aid Inc
09.2020 - 02.2021

Jr. Technician

Technical Adventures
07.2019 - 09.2019

Department manager

Walmart
01.2015 - 12.2017

B.S - Television and Radio, Communications - Television/Radio with Video

Ithaca College

B.S - Information Technology, Cyber Security

Kean University

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