Brian Lofland
Salt Lake City,Utah
Summary
Detail-oriented and goal-driven professional with a successful history in maintenance, repair, and quality control, complemented by effective communication and strong organizational skills. Proficient in multitasking and team leadership, with demonstrated expertise in logistics and safety procedures through accomplishments in intermodal unit inspection. Proven operations manager dedicated to process optimization, efficiency enhancement, and achieving operational excellence. Adept at employing analytical thinking to identify areas for improvement and implement strategic changes. Skilled in leading cross-functional teams, streamlining workflows, and ensuring safety and quality compliance. Experienced in vendor management, communication, and data analysis. Committed to exceeding organizational goals and expectations.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
M&R Inspector & M&R Operations Manager
Consolidated Chassis Management, LLC, Denver Consolidated Chassis Pool
2021.08 - Current
- Led constant communication and streamlined maintenance, repairs, and safety evaluations of intermodal units within the Denver Consolidated Chassis Pool.
- Managed vendor accounts, driving efficient operations within the pool markets.
- Successfully restructured the M&R program, enhancing overall workflow and collaborating with vendors and management for improved efficiency.
- Led daily inventory review and prioritization, optimizing parts availability and minimizing downtime.
- Conducted location assessments to enhance inventory storage efficiency and mitigate potential risks.
- Reviewed repair estimates and invoices, ensuring accuracy and obtaining timely approvals.
- Inspected chassis to verify adherence to safety and quality standards, maintaining a top-tier repair standard.
- Orchestrated internal and external communication, facilitating achievement of daily, weekly, and monthly repair goals.
- Spearheaded workspace organization and safety checks, fostering a productive and secure environment.
- Thoroughly examined removed and replacing parts for safety compliance, guaranteeing impeccable repairs.
- Collaborated closely with Logistics, RISK, OTR, and Rebill teams, streamlining repair workflows and reporting.
- Leveraged tracking systems and office tools to monitor repair progress, ensuring transparency and efficiency.
- Analyzed market trends, providing valuable insights to management and repair vendors for informed decision-making.
- Stayed updated on tariffs, ensuring accurate pricing and compliance with regulatory requirements.
M&R Inspector
Consolidated Chassis Management, LLC, South Atlantic Chassis Pool
2017.08 - 2021.08
- Managed continuous communication and organizational efforts for maintenance, repairs, quality assurance, and safety across intermodal units, ensuring optimal operational performance.
- Represented and effectively managed vendor accounts in pool markets, fostering seamless collaboration and efficient operations.
- Applied extensive knowledge of safety and repair criteria, demonstrating a solid grasp of logistics principles to drive superior outcomes.
- Conducted daily inventory reviews and prioritization, optimizing resource allocation and minimizing operational disruptions.
- Enhanced inventory storage efficiency and mitigated potential risks through detailed location assessments.
- Meticulously reviewed repair estimates and invoices, rectifying inaccuracies and obtaining necessary approvals.
- Executed thorough chassis reviews, ensuring strict adherence to rigorous safety and quality benchmarks.
- Facilitated internal and external communication to successfully achieve daily, weekly, and monthly operational objectives.
- Monitored and maintained proper safety and cleanliness conditions across personal and mechanic workspaces.
- Conducted detailed inspections of removed and replacing parts, ensuring strict adherence to safety protocols.
- Collaborated closely with Logistics, RISK, OTR, and Rebill teams, capturing, reviewing, estimating, and efficiently repairing units with precision.
- Utilized advanced tracking systems and Office features to monitor and document unit repairs, maintaining a transparent and effective workflow.
- Analyzed market trends, extracting insights for management review and collaboration with repair vendors.
- Demonstrated comprehensive understanding of tariffs, guaranteeing accurate knowledge of repairs and associated parts.
- Assisted in rewriting the M&R inspector training timeline, contributing to the improvement of training processes.
- Played a key role in testing iAuditor and advising on its implementation for streamlined inspection procedures.
- Assisted in testing and providing insights for the development of MandR mobile and laptop applications, enhancing operational efficiency.
- Demonstrated flexibility and adaptability by consistently contributing expertise and support in diverse markets, spanning North Carolina (NC), Florida (FL), and Georgia (GA).
- Key contributor in the strategic planning and successful establishment of the Reo Chassis Depot, a vital hub for maintenance and repair operations. Played a pivotal role in shaping the depot's foundation, operational processes, and infrastructure to ensure efficient and high-quality servicing of intermodal units.
Assistant Detail Manager
Paint Protection Inc./Jones Ford
2015.01 - 2017.08
- Demonstrated exceptional communication skills by engaging in daily interactions with customers and staff, ensuring the achievement of top-tier production quality.
- Held accountable for various critical aspects including quality control, production metrics, inventory expenses, as well as the contentment of both customers and employees.
- Spearheaded the maintenance of a well-organized and hygienic workshop environment, contributing to a conducive workspace.
- Collaborated closely with management to strategize and manage the workflow, ensuring optimal utilization of resources and timely project completion.
- Engaged in regular dialogues with clients, addressing concerns and feedback to ensure their contentment and fortify customer relationships.
- Diligently inspected units before and after procedures, upholding rigorous quality standards and minimizing errors.
- Effectively managed vehicle and equipment inventory, streamlining operational efficiency.
- Played an active role in the recruitment and training of new personnel, contributing to the growth and development of the team.
Automotive Detailer
Paint Protection Inc/Jones Ford
2014.08 - 2015.01
- Achieved superior results by meticulously cleaning and reconditioning vehicles to deliver the highest quality outcomes.
- Executed comprehensive vehicle reconditioning, ensuring optimal aesthetic appeal and functionality for customers and potential buyers.
- Prioritized the maintenance of a clean, organized, and professional workspace to enhance efficiency and client satisfaction.
- Applied keen attention to detail in the preparation of vehicles for customers, reflecting a commitment to excellence in service delivery.
- Conducted full reconditioning processes on vehicles, aligning with customer preferences and sales objectives.
- Proficiently disassembled vehicle interiors as needed for thorough reconditioning, displaying proficiency in technical aspects.
- Demonstrated expertise in partial to full paint correction techniques, enhancing the visual appeal and value of numerous vehicles.
Detail Manager
Hudson Nissan
2013.09 - 2014.08
- Fostered seamless production operations through consistent communication and collaboration with management to effectively plan and execute tasks.
- Held a pivotal role in maintaining the workshop's functionality, supervising employees, overseeing daily production, managing inventory, and controlling department costs.
- Demonstrated exceptional organizational prowess by preparing daily work assignments for employees, optimizing resource allocation and workflow.
- Ensured customer satisfaction by conducting meticulous inspections of finished units, upholding stringent quality standards.
- Acted as a crucial liaison between management and customers, addressing concerns and feedback to ensure a high level of customer contentment.
- Played a pivotal role in the preparation of vehicles for sales purposes, contributing to the overall success of sales initiatives.
- Championed a clean, organized, and conducive work environment, boosting productivity and contributing to employee well-being.
- Managed and maintained department chemicals and equipment, further enhancing operational efficiency and safety standards.
Automotive Detailer
Hudson Nissan, Detailer
2012.05 - 2013.09
- Skillfully prepared vehicles for reconditioning and delivery to customers, ensuring the highest standards of quality and satisfaction.
- Demonstrated a commitment to organization by maintaining a meticulously organized work area, fostering an efficient and productive environment.
- Effectively communicated with superiors to strategically schedule daily tasks, optimizing workflow and timely completion.
- Meticulously readied vehicles for customers, emphasizing attention to detail and delivering exceptional service experiences.
- Successfully executed comprehensive reconditioning processes on sale units, enhancing their aesthetic appeal and functionality.
- Showcased expertise in full paint correction techniques, contributing to the restoration and improvement of numerous vehicles' appearances.
- Proficiently performed full interior tear downs on occasion, displaying a high level of technical skill and attention to detail.
- Engaged in occasional interactions with customers, reflecting strong interpersonal and customer service abilities.
Detail Manager
Luxury Cars of Charleston
2011.08 - 2012.05
- Facilitated seamless operations through regular communication with superiors, gathering and scheduling tasks to ensure effective task execution.
- Spearheaded staff management efforts, guiding and supervising the team to consistently produce high-quality results.
- Demonstrated adept organizational skills by efficiently coordinating daily work, managing work orders, overseeing invoices, and meticulously handling inventory and related costs.
- Cultivated collaborative relationships by engaging in daily interactions with management and customers, ensuring alignment with expectations and maintaining strong rapport.
- Prioritized safety and organization by meticulously maintaining a secure and orderly shop environment, contributing to a conducive workspace.
- Showcased meticulous attention to detail in preparing vehicles both for customer delivery and sale purposes, upholding the highest standards of presentation.
- Expertly managed inventory and meticulously controlled associated costs, contributing to efficient resource allocation and budget adherence.
Automotive Detailer
Luxury Cars of Charleston
2010.03 - 2011.08
- Diligently ensured vehicles were meticulously prepared for both customer delivery and sale purposes, upholding the highest standards of quality and presentation.
- Cultivated strong cross-functional relationships by engaging in continuous interaction with management and colleagues, contributing to a collaborative and efficient work environment.
- Showcased meticulous attention to detail by maintaining a clean and organized workspace, enhancing efficiency and safety.
- Demonstrated expertise through comprehensive reconditioning efforts on vehicles destined for the lot, enhancing their appeal and value.
- Utilized advanced paint correction techniques on numerous vehicles, further contributing to their aesthetic refinement and marketability.
- Prioritized customer satisfaction by effectively preparing delivery units for customers, ensuring a positive and memorable experience.
- Excelled in daily interactions with customers, co-workers, and management, fostering effective communication and maintaining strong working relationships.
Automotive Detailer
Cactus Car Wash
2008.02 - 2010.03
- Conducted thorough inspections and meticulous cleaning of vehicle interiors, ensuring top-notch quality.
- Utilized cleaning agents to preserve and elevate vehicle aesthetics, applying protective and restorative treatments.
- Cleansed upholstery, rugs, and surfaces with precision, leveraging a variety of cleaning tools and agents.
- Consistently washed cars and trucks daily, contributing to the dealership's pristine presentation.
- Expertly operated buffers, steamers, hoses, vacuums, and diverse equipment to meet exacting service expectations.
- Achieved immaculate vehicle windows and windshields by eliminating water spots with attention to detail.
- Applied wax to vehicle exteriors and skillfully buffed surfaces to a brilliant shine.
- Formulated and applied customized cleaning solutions and compounds for comprehensive interior and exterior detailing.
- Employed steam cleaning equipment and cleaning agents to eliminate grease and grime from engines and engine compartments.
- Acted promptly by reporting customer-centric concerns to supervisors, ensuring swift resolution and satisfaction.
- Maintained a consistently clean, organized, and safe work environment.
- Administered washing, waxing, and buffing techniques for vehicle bodies, achieving a polished, professional shine.
- Conducted meticulous inspections of vehicle interiors and exteriors to accurately identify imperfections beyond vehicle standards.
- Ensured optimal working condition of car detailing equipment and supplies to meet daily operational demands.
Cashier/Pharmacy Tech
CVS Pharmacy
2005.01 - 2008.01
- Customer service provided through direct interaction and daily responsibilities throughout the store
- Delivered exceptional customer service to both in-store and telephone customers, ensuring satisfaction and building positive relationships.
- Maintained a professional and organized workspace, upholding a high standard of service across all store areas.
- Provided valuable assistance on the store floor, including stocking, restocking, and ensuring optimal product availability.
- Supported inventory management by aiding with deliveries and related tasks.
- Managed and operated the photo center as required, ensuring smooth functionality and assisting customers.
- Offered assistance in the Pharmacy department to customers and colleagues as needed, demonstrating versatility and teamwork.
Education
Diploma -
Colleton County High School
Walterboro, South Carolina2006
Skills
- Leadership, Communication, and Interpersonal Skills
- Organization, Planning, and Multitasking Abilities
- Quality Control, Problem Solving, and Process Improvement
- Goal-Oriented, Ambitious, and Self-Motivated
- Punctuality and High-Pressure Environment Expertise
- Coordination, Vendor Management, and Inventory Control
- Maintenance Coordination, Repairs Oversight, and Quality Assurance
- Safety Compliance and Microsoft Office Proficiency
- Data Analysis, Logistics Principles, and Market Trends Understanding
- Project Planning and Inventory Control
Certification
- IICL Inspector Exam Certification
- E-Rail Clearance
- TWIC Clearance
Timeline
M&R Inspector & M&R Operations Manager
Consolidated Chassis Management, LLC, Denver Consolidated Chassis Pool
2021.08 - Current
M&R Inspector
Consolidated Chassis Management, LLC, South Atlantic Chassis Pool
2017.08 - 2021.08
Assistant Detail Manager
Paint Protection Inc./Jones Ford
2015.01 - 2017.08
Automotive Detailer
Paint Protection Inc/Jones Ford
2014.08 - 2015.01
Detail Manager
Hudson Nissan
2013.09 - 2014.08
Automotive Detailer
Hudson Nissan, Detailer
2012.05 - 2013.09
Detail Manager
Luxury Cars of Charleston
2011.08 - 2012.05
Automotive Detailer
Luxury Cars of Charleston
2010.03 - 2011.08
Automotive Detailer
Cactus Car Wash
2008.02 - 2010.03
Cashier/Pharmacy Tech
CVS Pharmacy
2005.01 - 2008.01
Diploma -
Colleton County High School
- IICL Inspector Exam Certification
- E-Rail Clearance
- TWIC Clearance
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