Brian Loftus
Sugar Hill,USA
Summary
Experienced sales and business development professional dedicated to achieving results. Proven track record in creating effective marketing and sales systems and successfully communicating with high-level executives. Skilled in building and nurturing relationships, conducting cold outreach, and expanding client lists. Highly organized with keen attention to detail.
Overview
20
20
years of professional experience
Work History
Account Manager
Sharp Business Systems
09.2023 - 10.2024
- Company Overview: Sharp Business Systems provides technology consultations and solutions to help businesses grow and expand
- Consulted with new and current customers to understand business goals and determine what technology would best benefit them
- Built a strong sequence of door-to-door cold calls, phone calls, and LinkedIn messaging to find net new clients
- Used Zoominfo to find information on accounts
- Used Salesforce CRM
- Managed the onboarding process to ensure customer satisfaction
- Held regular meetings with current clients to ensure good service and increase business
- Sharp Business Systems provides technology consultations and solutions to help businesses grow and expand
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Business Development Manager
HapiGig
10.2019 - 07.2023
- Company Overview: HapiGig is a start-up company that provides high-quality labor and scheduling to support flexible warehouse operations
- Responsible for the entire sales process from cold outreach, discovery, presentation, and close
- Grew the business tenfold by bringing on new customers and utilizing current relationships to incorporate additional client facilities
- Built a cold outbound sequence utilizing cold calls, email, and LinkedIn
- Led the HapiGig operations team including recruiting and customer service
- Managed the onboarding process to ensure the successful start-up of new sites
- Held regular meetings with current clients to ensure good service and increase business
- Represented HapiGig at national trade shows
- HapiGig is a start-up company that provides high-quality labor and scheduling to support flexible warehouse operations
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
Manager of Material Control and Warehouse
Manufacturing Resources International
11.2014 - 10.2019
- Company Overview: 135,000 sq Ft Non-union manufacturing facility producing and internationally shipping high-tech equipment for indoor/outdoor LED advertising displays
- Executed weekly international shipping of products valued at over one million dollars
- Coordinated rate negotiations with freight forwarders and small parcel carriers for international and domestic outbound operations for truck loads, LTL, Full Container, LCL, International Air Rates, and Small Parcel
- Negotiated transportation costs to reduce cost over $300,000 to top customer
- Orchestrated the preparations of outbound international documents including Commercial Invoice, ProForma Invoice, NAFTA, and Country of Origin
- Managed 24,000 SKUs in receiving and inventory control
- Improved inventory management through cycle counts, associate training, and best practice implementation, policies, and procedures
- Implemented process improvements to increase efficiency in product packing
- Developed Fork Lift training program to improve safety and reduce product damage
- 135,000 sq Ft, Non-union manufacturing facility producing and internationally shipping high-tech equipment for indoor/outdoor LED advertising displays
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager - Shipping
HD Supply Facilities Maintenance
08.2011 - 11.2014
- Company Overview: 500,000 sq Ft, Non-union Distribution Center offering next day delivery service to ship direct customers in the Southeast
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety performance by 12%
- Implemented SAP rollout to the facility
- Reduced quality errors by 21% with training and process improvements
- Trained new hires on policies and procedures
- Planned and executed daily shipping of 36,000 items equaling to approximately, $1 million per day
- Ensured the development of the direct report supervisors through delegation, support, and coaching by utilizing situational leadership style
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Area Supervisor (Shoe Processing and Receiving)
TJX Distribution Center
03.2005 - 08.2011
- Responsible for receiving operations on the second shift including unloading, accurate receiving, quality, and put away
- Improved lay-up percentage from 50% to 90% of all SKUs (operation was ranked number 1 in the TJX 9 DC network)
- Selected to implement Red Prairie engineered standards in two separate operations
- Developed and trained employees and coordinators, including promotion of hourly employees
- Processed a diverse product line of 320,000 SKUs
- Trained and provided orientation for new hire and temporary seasonal employees, including certification of OSHA compliance and safe work programs, resulting in reduced lost time accidents
- Effectively developed a team mentality in a diverse work group
- Managed daily operations of shoe processing on the second shift, including a staff of 20 hourly employees
- Responsible for planning, work measurement, production commitment and shipping
Education
BA - Business Administration, Logistics and Intermodal Transportation (Supply Chain)
Georgia Southern University
01.2004
Skills
- Business Development
- Follow up
- Client relationships
- Communication
- Building sales sequences
- Discovery process
- Building Relationships
- Technology (Salesforce, HubSpot, Zoominfo)
- Operations management
- Account Management
Timeline
Account Manager
Sharp Business Systems
09.2023 - 10.2024
Business Development Manager
HapiGig
10.2019 - 07.2023
Manager of Material Control and Warehouse
Manufacturing Resources International
11.2014 - 10.2019
Manager - Shipping
HD Supply Facilities Maintenance
08.2011 - 11.2014
Area Supervisor (Shoe Processing and Receiving)
TJX Distribution Center
03.2005 - 08.2011
BA - Business Administration, Logistics and Intermodal Transportation (Supply Chain)
Georgia Southern University
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