Brian Lomax
North Charleston,SC
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
14
14
years of professional experience
Work History
Lead Line Cook
Perry Hospitality Group
06.2023 - Current
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning, and sanitation protocols.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Salesperson
Ashley Homestores
01.2019 - 06.2023
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
District Manager
Clean Juice Charleston
01.2017 - 03.2018
- Supervised various locations, enforcing high-quality standards of operation.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Organized promotional events and interacted with community to increase sales volume.
- Held one-on-one meetings with general managers to identify selling hurdles and offered insight into best remedy.
Culinary Manager
Red Lobster
02.2016 - 01.2017
- Manage all areas of inventory, make sales projections, and place new inventory orders based off of sales projections
- Train, develop, and coach sales floor staff to become salespeople rather than clerks, to improve check averages and profitability by holding them accountable to meeting restaurant standards
- Lowered restaurant costs by 4% through creative ingredient sourcing and food waste efficiency.
- Motivated team of 12 employees to maintain high standards of food preparation and efficiency for seven hours per shift.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Assistant Manager
WalMart Stores Inc
04.2014 - 01.2016
- Relocated to Murfreesboro, TN location to correct a store with a history of underperformance and broken processes
- Reduced grocery out of stock items from a high of 317 in May 2014 to 46 in July 2014 by redesigning the stockroom to simplify the stoking process for every associate level, and by making visual cues to alert supervisors to begin ordering product if they have not ordered it
- Improved produce sales by 13% over LY by training associates to cull the produce more frequently to reduce throwaways and by training associates on how to use LY sales data to correctly order the exact amount of product needed for events or promotions
- Chosen to serve as Compliance champion
- Participated in monthly Ecolab and fire safety walks to verify store was compliant in all food and safety categories
- Served as mentor to 2 WalMart associates
- Mentored both associates for 3 months they both were promoted to department manager positions
- Created a store incentive program in September 2014 to attain store credit card goals
- Since the program inception, the store has not missed a monthly goal, and reached a high of 154 credit applications in December 2014
General Manager
Titlemax Inc.
03.2013 - 04.2014
- Responsible for all financial and legal aspects involved in title lending
- Maintained a safe and welcoming environment for customers to apply for loans and make payments
- Maintained a charge off rate of less than 1%, and a delinquency rate of less than 10%
- Confidently informed clients of why it is imperative to keep accounts in good standing
- Facilitate sale of a surrendered or repossessed vehicles to satisfy customer account when customer defaults
- Increased total loan account balance from 104,000 in March 2013 to 298,000 in April 2014 by implementing new community engagement policies, and utilizing existing customer referral that improved total accounts by almost 200% over LY
Sales Manager
Hhgregg Inc.
04.2011 - 03.2013
- Promoted to Home Theater sales manager
- Responsible for a staff of 15 associates, home theater operations, and annual home theater revenues exceeding $10M
- Tasked with increasing sales and operation and specifically identifying concerns and correcting one of the company’s largest cross-dock delivery locations
- Within the first 6 months, reduced our delivery exchange and returns percentage from over 10% from prior year’s numbers below the budget of 5%
- Recognized as top regional Sales Manager for Verizon sales in 5 of 12 months in 2012
- Facilitated new operations that helped to obtain platinum customer service delivery records for our for 6 months in a row
- Completely rebuilt the sales team; replaced 8 associates who were unable to adjust to the constantly changing retail climate and successfully improved accountability, employee morale, and all key performance metrics
- Helped initiate key processes to drive the Home Theater department from a regular monthly ranking of 10-20th in the company to a consistent spot in the top 5 in the company for overall comp sales increase and profit increase
- Detailed focus on critical sales tasks while also accomplishing extensive daily tasks
Education
Bachelor of Arts - Business Management
University of Tennessee at Chattanooga
01.2008
Skills
- Operational Efficiency in Retail
- Skilled in Microsoft Office Applications
- Sales Forecasting
- Effective Business Planning Techniques
- Budget and Expense Analysis
- Expense Control
- Sales Performance Analysis
- Collaborative Team Development
- Talent Acquisition
- Employee Training
- Leadership Training
- Strategic Succession Planning
- Performance Coaching
- Employee Performance Assessment
- Visual Product Presentation
- Customer Engagement Campaigns
- In-Store Marketing Strategies
- Inventory Management
Training
- General Management and Certificate Program
- ServSafe Certification
Timeline
Lead Line Cook
Perry Hospitality Group
06.2023 - Current
Salesperson
Ashley Homestores
01.2019 - 06.2023
District Manager
Clean Juice Charleston
01.2017 - 03.2018
Culinary Manager
Red Lobster
02.2016 - 01.2017
Assistant Manager
WalMart Stores Inc
04.2014 - 01.2016
General Manager
Titlemax Inc.
03.2013 - 04.2014
Sales Manager
Hhgregg Inc.
04.2011 - 03.2013
Bachelor of Arts - Business Management
University of Tennessee at Chattanooga
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