Brian Loose
West Des Moines,IA
Summary
Dynamic professional with extensive experience in care coordination and patient assessment at Telligen. Proven track record in developing customized care plans and enhancing team collaboration. Skilled in behavioral support and documentation accuracy, consistently improving service delivery and client satisfaction through effective communication and training initiatives.
Overview
25
25
years of professional experience
Work History
Assessor Reviewer
Telligen
02.2025 - Current
- Performed face-to-face and virtual assessments of individuals with disabilities for service eligibility.
- Collaborated with teams to design effective assessment tools and methodologies.
- Analyzed data to identify trends, driving program enhancements.
Lead Respite Supervisor
ChildServe
05.2010 - 02.2025
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, case managers, and patients to ensure high quality care.
- Created customized care plans, working with patient and families to assess and meet individual needs.
- Evaluated caregiver performance and provided actionable feedback to enhance service delivery.
- Conducted regular assessments of client progress and adjusted care plans to optimize respite service benefits.
- Mastered new technology and software applications efficiently.
Service Manager
The Respite Connection
10.2008 - 10.2009
- Streamlined service processes and staff training programs to improve customer satisfaction.
- Recognized exceptional performance regularly and organized team-building events to enhance team morale.
- Recruited, interviewed, and hired employees while implementing mentoring program to promote positive feedback and engagement.
Staff Trainer
ChildServe
05.2003 - 10.2008
- Developed tailored training materials and resources that improved staff productivity and knowledge retention.
- Created positive learning environment that encouraged open communication and active participation among trainees.
- Evaluated training program effectiveness and adjusted content to enhance participant engagement and learning outcomes.
- Acted as a subject matter expert in various areas, providing valuable insights during staff meetings and decision-making processes.
SCL Service Provider
ChildServe
05.2001 - 10.2003
- Guided clients in identifying and pursuing opportunities for personal and professional growth.
- Supported clients in developing daily living skills, contributing to their overall satisfaction and independence.
- Monitored, implemented, and recorded tailored goals to align with clients' needs and aspirations.
Education
Bachelor of Science - Elementary Education
Iowa State University
Ames, IA12-2003
Skills
- Care coordination
- Patient assessment
- Documentation accuracy
- Care planning
- Quality assurance
- Health and safety
- Behavior management
- Team collaboration
- Multitasking skills
- Professionalism and ethics
Timeline
Assessor Reviewer
Telligen
02.2025 - Current
Lead Respite Supervisor
ChildServe
05.2010 - 02.2025
Service Manager
The Respite Connection
10.2008 - 10.2009
Staff Trainer
ChildServe
05.2003 - 10.2008
SCL Service Provider
ChildServe
05.2001 - 10.2003
Bachelor of Science - Elementary Education
Iowa State University