BRIAN EDUARDO LOPEZ
South Gate,CA
Summary
Dynamic and high-performing Emergency Medical Technician (EMT) with a robust background in high-stakes customer support, logistics, and safe driving operations. Exceptional ability to remain composed under pressure, swiftly solve complex problems, and consistently deliver outstanding service in fast-paced environments. Fully bilingual in English and Spanish, with a deep commitment to public safety, strict protocol adherence, and community-focused care. Equipped with the skills and dedication ideal for excelling as an Ambulance Operator.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Uber Driver
Uber Technologies Inc.
Los Angeles, CA
07.2024 - Current
- Executed safe and efficient operation of electric vehicle across thousands of miles, adapting to changing traffic, weather, and urgency of conditions.
- Leveraged advanced GPS mapping applications and real-time traffic data to navigate complex Southern California road networks with precision.
- Ensured passenger safety and comfort by implementing effective communication, maintaining situational awareness, and executing defensive driving techniques.
- Executed comprehensive daily pre-trip and post-trip vehicle safety inspections, ensuring optimal mechanical and electrical system performance.
Customer Support Associate
SpaceX
Hawthorne, CA
02.2023 - 07.2024
- Resolved customer inquiries through effective communication and troubleshooting techniques.
- Triage and resolve highly technical, critical customer issues across multiple digital and voice channels in a fast-paced, high-accountability aerospace environment.
- Act as a relentless internal advocate for the user, collaborating directly with engineering, sales, and logistics teams to solve complex problems efficiently under tight timelines.
- Evaluate diagnostic and system data to research potential solutions when faced with unusual, high-stakes system failures.
RETAIL SALES ASSOCIATE
T-MOBILE
Los Angeles, US
07.2012 - 12.2021
- Executed sales process and delivered exceptional customer service to drive sales, enhance satisfaction, and achieve store goals
- Applied in-depth product knowledge and sales promotions to plan and implement effective sales strategies and engaging product demonstrations in alignment with customer needs
- Adapted walk-ins and conducted follow-up calls/appointments with potential clients to secure new business
- Surpassed new customer acquisition goals by 120%, earning distinction as top sales associate each month.
- Drove sales performance by achieving highest district ranking in data sales, ensuring 80% of phones sold included paid data features to enhance customer satisfaction.
- Facilitated corporate store visits, effectively communicating store performance to attendees including CEO, COO, and regional managers.
INTERNET MARKETING REPRESENTATIVE/MORTGAGE AGENT
CASHCALL MORTGAGE
Orange, CA
09.2016 - 12.2016
- Steered sales and marketing efforts, generated leads, and actively followed up with potential mortgage clients looking to purchase or refinance a home
- Promptly addressed and responded to client needs throughout the sales process, cultivating positive, long-lasting client relationships
- Effectively managed multiple systems and tasks while obtaining and pursuing qualified leads
- Analyzed and engaged with previously unresponsive leads, successfully elevating conversion rates to become top performer in team.
- Acquired comprehensive training from licensed mortgage agents in preparation for mortgage license exam; studied mortgage law and remained cognizant of changing mortgage rates
- Demonstrated exceptional teamwork by consistently achieving daily objectives and enhancing customer satisfaction.
RETAIL ASSOCIATE MANAGER
T-MOBILE
Los Angeles, US
07.2014 - 07.2015
- Developed and coached a team of sales associates to improve skills and effectiveness. Facilitated proposal development and sales closing processes. Championed customer service excellence within the team.
- Managed staffing schedules and delegated work assignments to optimize sales floor coverage.
- Reviewed operational reports to determine profitability and long-term sales projections
- Communicated current sales promotions, enforced payment and exchange policies, employed company security practices
- Headed store opening logistics for new location in business district of Downtown Los Angeles
- Achieved recognition as top-ranked store nationwide for three consecutive months.
Education
Emergency Medical Technician -
Downey Adult School
Downey, CA05-2026
East Los Angeles College
Monterey Park, CAHigh School Diploma -
South East High School
South Gate, CA07-2012
Skills
- Emergency Medical Response & Triage
- Safe Defensive Driving & Route Navigation
- Crisis Management & De-escalation
- Bilingual Communication (Fluent Spanish)
- Technical Troubleshooting & System Diagnostics
- Effective decision-making expertise
- Patient & Customer Care Excellence
- Patient assessments
- CPR and first aid
Certification
- EMT - Emergency Medical Technician
- California Ambulance Driver Certificate (DL 61)
- BLS Provider / CPR Certification (AHA)
- [Emergency Management Institute], [FEMA] - [ICS-100, IS-700, IS-800, IS-200, IS-907, Community Emergency Response Team (CERT)]
Timeline
Uber Driver
Uber Technologies Inc.
07.2024 - Current
Customer Support Associate
SpaceX
02.2023 - 07.2024
INTERNET MARKETING REPRESENTATIVE/MORTGAGE AGENT
CASHCALL MORTGAGE
09.2016 - 12.2016
RETAIL ASSOCIATE MANAGER
T-MOBILE
07.2014 - 07.2015
RETAIL SALES ASSOCIATE
T-MOBILE
07.2012 - 12.2021
Emergency Medical Technician -
Downey Adult School
East Los Angeles College
High School Diploma -
South East High School