BRIAN L SYAS JR.
Murrieta,CA
Summary
CompTIA A+ certified Field Service Technician with extensive experience working independently in mobile, route-based environments across Southern California. Skilled in hardware troubleshooting, device setup, and customer support. Known for reliability, time management, and delivering high-quality on-site service. Seeking a Field Service or IT Deployment role involving travel, installations, and technical support.
Overview
8
8
years of professional experience
Work History
Field Operations & Technical Support
Independent Contractor
Riverside County, CA
04.2021 - Current
- Managed daily mobile work routes across Riverside, Orange, and LA Counties, consistently meeting strict time and service targets
- Troubleshot and resolved real-time mobile application, GPS, and device connectivity issues while in the field.
- Utilized multiple cloud-based platforms simultaneously for scheduling, navigation, communication, and service delivery.
- Developed excellent problem-solving abilities by navigating routes efficiently and resolving unexpected issues on the spot.
- Provide professional customer service, ensuring clear communication and client satisfaction.
- Maintain accountability and self-discipline while working independently, meeting daily performance targets.
- Apply attention to detail and safety awareness in all aspects of delivery, equipment handling, and route management.
- Technologies Used Daily: iOS, GPS Navigation, Mobile Apps, Cloud Platforms, Bluetooth, Wi-Fi
- Platforms: Uber, Lyft, Doordash, Instacart
NOC Technical Support Specialist
Motorola Solutions
Temecula, CA
02.2021 - 04.2021
- Monitored and maintained network systems, identifying and resolving issues to ensure continuous operations.
- Troubleshot hardware, software, and connectivity problems across multiple platforms and devices.
- Collaborated with cross-functional teams to escalate and resolve technical incidents efficiently.
- Applied analytical problem-solving skills to reduce downtime and maintain system reliability.
- Documented technical issues and resolutions accurately for reporting and future reference.
- Communicated complex technical information clearly to internal teams and clients.
Customer Service Representative
Chevron Stations Inc
Murrieta, CA
06.2022 - 08.2022
- Delivered high-quality customer support, resolving issues efficiently while maintaining professionalism and a positive attitude.
- Operated point-of-sale and digital systems accurately, demonstrating strong attention to detail and technical aptitude.
- Managed multiple tasks simultaneously in a fast-paced environment, prioritizing workload and meeting deadlines.
- Communicated effectively with customers and team members to ensure smooth operations and satisfaction
- Applied problem-solving skills to handle customer concerns and ensure timely resolution.
Logistics Processor
Nordstrom
La Jolla, CA
05.2018 - 01.2019
- Managed incoming and outgoing inventory, ensuring accuracy and timely processing of products.
- Operated warehouse systems and digital tools, demonstrating technical aptitude and attention to detail.
- Coordinated with team members to streamline workflow and maintain efficient operations.
- Maintained organized records and documentation to support inventory tracking and reporting.
- Applied problem-solving skills to resolve discrepancies and prevent operational delays.
- Followed safety protocols and standard procedures to maintain a safe and productive work environment.
Education
Bachelor of Science - Cloud And Network Engineering(In Progress)
Western Governors University
Salt Lake City, UTAssociate of Applied Science - Computer Technology and Networking
California College San Diego
San Diego, CA11-2017
Skills
Operating Systems
- Windows 10 and Windows 11 installation, configuration, and troubleshooting
- macOS and Linux basic support
- iOS and Android mobile device support
Hardware & Deployment
- PC assembly and component replacement (RAM, SSD/HDD, GPU, PSU)
- Laptop and desktop troubleshooting and repair
- Printers, scanners, and peripheral setup
- Device imaging and deployment
- POS and mobile device installations
Networking & Infrastructure
- TCP/IP, DNS, DHCP fundamentals
- Wi-Fi setup and connectivity troubleshooting
- Routers, modems, and VPN basics
- Basic virtualization and cloud computing concepts
- Basic IPv4 Addressing Configuration and Network Diagnostics
- Network Troubleshooting Commands (ping, ipconfig, tracert, netstat, nslookup)
Systems & Administration
- Microsoft 365 / Office 365 support
- Basic Active Directory concepts (user accounts, permissions)
- Backup and recovery fundamentals
- Remote support tools (RDP, remote desktop)
Field Service & Support
- On-site installations and equipment setup
- Route-based service and time management
- Customer-facing technical support
- Hardware & software troubleshooting
Certifications
- CompTIA A+ (220-1101 & 220-1102) -- Earned 2026
Credential ID available upon request -- Verified via Credly
Timeline
Customer Service Representative
Chevron Stations Inc
06.2022 - 08.2022
Field Operations & Technical Support
Independent Contractor
04.2021 - Current
NOC Technical Support Specialist
Motorola Solutions
02.2021 - 04.2021
Logistics Processor
Nordstrom
05.2018 - 01.2019
Bachelor of Science - Cloud And Network Engineering(In Progress)
Western Governors University
Associate of Applied Science - Computer Technology and Networking
California College San Diego