Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brian Luken

Senoia,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude in a fast-paced environment. Willingness to take on added responsibilities to meet team goals, and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Senior Technical Analyst

Cox Automotive / Manheim Atlanta
12.2021 - 09.2023
  • Led and managed a team of 3 Technology specialists, including recruiting, hiring, and training on a wide range of applications and hardware systems.
  • Managed team meetings and schedules weekly and monthly while providing end-user support.
  • Asset management record keeping with ServiceNow.
  • Promptly resolved technical issues for staff to minimize downtime.
  • Provided technical and functional recommendations based on project requirements.
  • Assisted with deployment issues by clarifying user questions and identifying problems.
  • Identified system issues and recommended changes to close system holes.
  • Brainstormed with inter-departmental personnel to drive continuous technical improvements across the country along with 25 other Senior analysts.
  • Ran diagnostics and conducted software tests to resolve system issues.
  • Measured and reported on service-level metrics to streamline IT assessment.

Desktop Support Specialist

Cox Automotive / Manheim New York
06.2015 - 12.2021
  • Worked under the direction of a Senior Technician.
  • Frontline IT support for the auction and staff.
  • Assisted with creating a hologram for a safety project during Covid.
  • Provided continuous support with hardware to printers, servers, network switches, and other various auction systems.
  • Worked on call for 24/7 support.
  • Pre-test the auction blocks for sale day readiness.
  • Performed IBM AS400 daily backup.
  • Assisted in setting up all employee meetings.
  • Utilized web tools for monitoring networks and providing remote support.
  • Assisted department managers in developing ways to promote dealer attendance during sale days.
  • Provided DVR audits for sale day arbitrations.
  • Accomplished goals by completing projects ahead of schedule.
  • Backup technician for 2 other locations as needed.
  • Helped upper management with boosting team morale.


Field Service Technician

CompuCom
05.2011 - 05.2015
  • IT field service support for Target, The Home Depot, Key Bank, and Lowe's.
  • Continuous support for cash registers, printers, office workstations, and laptops.
  • Responsible for company van and inventory for daily work.
  • Provided Xerox service repairs for home and office.
  • Seasonal maintenance to key businesses during the holidays.
  • Ensured proper parts logistics.

Enterprise Service Engineer

Skyline Connections INC.
12.2004 - 07.2010
  • Set up and maintain Bank of America’s enterprise systems of 2,500 plus employees
  • Provide users with network access according to instructions provided by the network engineers.
  • Responded to trouble tickets and resolved technical issues to meet SLA.
  • Performed after-hours system maintenance on Cisco networks and HP servers to minimize downtime as needed.
  • Trained and mentored new technicians

Field Service Technician

BancTec
06.2001 - 05.2004
  • Performed warranty service repairs for Dell.
  • Ensured daily service calls were accepted and parts received.
  • Arranged service calls to keep productivity up and travel time down.
  • Record defective warranty parts and return them daily.
  • Updated field management with a daily service report.



Education

High School Diploma -

Washingtonville High School
Washingtonville, NY
06.1994

Skills

  • AirWatch
  • Cisco Prime
  • SolarWinds
  • Azure Endpoint
  • Bluecats
  • Active Directory
  • Simulcast
  • ServiceNow
  • Cisco VOIP
  • IBM AS400

Certification

EPA Certification CompTIA A+ EPA Universal Certification Infant & Toddler Certification

Timeline

Senior Technical Analyst

Cox Automotive / Manheim Atlanta
12.2021 - 09.2023

Desktop Support Specialist

Cox Automotive / Manheim New York
06.2015 - 12.2021

Field Service Technician

CompuCom
05.2011 - 05.2015

Enterprise Service Engineer

Skyline Connections INC.
12.2004 - 07.2010

Field Service Technician

BancTec
06.2001 - 05.2004

High School Diploma -

Washingtonville High School

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Brian Luken