Brian MacDougall
Renton
Summary
Dynamic professional with a proven track record at London Drugs, adept in sales strategy development and customer service. Excelled in enhancing team performance and client satisfaction through effective problem-solving and technical support. Skilled in inventory management and fostering positive work environments, significantly contributing to increased loyalty and sales growth.
Overview
17
17
years of professional experience
Work History
Tech Advisor/Audio Video Assistant Manager
London Drugs
03.2012 - 04.2024
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
- Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
- Collaborated with marketing department to create appealing promotions, resulting in higher customer engagement rates.
- Established performance benchmarks, setting clear expectations for team members, and regularly reviewing progress against set goals, driving continuous improvement within the sales department.
- Enhanced client satisfaction by offering tailored technology consultations.
- Assisted clients with troubleshooting technical issues, effectively resolving problems and maintaining positive relationships.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Team Lead/Key Holder
Dollar Giant
04.2008 - 05.2010
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
Moving Associate
Bekins Moving
09.2007 - 02.2008
- Improved customer satisfaction by efficiently and carefully packing, loading, and unloading clients'' belongings during moves.
- Performed thorough inspections of trucks before each move, ensuring proper maintenance was completed to minimize potential issues on the road.
- Reduced customer complaints with meticulous attention to detail while handling fragile items and ensuring their safe transport.
- Maximized space utilization within moving trucks, strategically arranging items to optimize load balance and prevent damage during transit.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 150 lbs.
- Inspected items for damage and reported issues to supervisor for resolution.
Education
GED -
Cowichan Valley Adult Learning Center
Duncan, BC CanadaSkills
- Technical support
- Store operations
- Employee scheduling
- Sales strategy development
- Merchandise display
- Sales analysis
- Customer service
- Time management
- Problem-solving abilities
- Inventory management procedures
- Workplace safety
- Heavy lifting
Timeline
Tech Advisor/Audio Video Assistant Manager
London Drugs
03.2012 - 04.2024
Team Lead/Key Holder
Dollar Giant
04.2008 - 05.2010
Moving Associate
Bekins Moving
09.2007 - 02.2008
GED -
Cowichan Valley Adult Learning Center
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