Dynamic Chat Support Representative with proven expertise at QuickHelp Solutions in resolving over 80 customer inquiries daily, achieving 95% customer satisfaction rate. Effectively identified and escalated complex issues to Tier 2, reducing resolution time by 20%. Developed and updated knowledge base, enhancing first response time by 25%. Strong problem-solving and customer service skills, committed to continuously improving support processes.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
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