Brian Maddux

• Drive Sales and Customer Solutions: Built and strengthened customer relationships to identify key challenges, recommending tailored cleaning and disinfection solutions that meet specific goals and budget requirements.
• Distributor Training and Product Education: Trained Distributor Representatives on product usage, chemistry specifications, surface compatibility, and competitive comparisons; provided guidance on target markets to maximize product relevance and sales.
• Pandemic Response and Retention: Maintained customer engagement and loyalty during pandemic supply shortages by proactively offering alternative products, preserving end-user expectations and satisfaction.
• Strategy Development and Knowledge Sharing: Initiated a forum within the field sales team to share individual territory successes and best practices, contributing to cross-regional growth and a unified approach to business expansion.

Independent Sales Contractor (1099 Organization)

• Challenge: Managed a mature, saturated territory—one of the oldest in the U.S.—competing against new technologies.
• Client Growth and Territory Management: Successfully led the largest territory in the continental U.S., covering Eastern PA, Central/South Jersey, and Delaware; expanded and maintained a portfolio of over 80 client accounts in medical device and healthcare sales.
• Product Demonstrations and Education: Conducted monthly product demonstrations and educational sessions with health systems, driving product validation and achieving an average annual revenue increase of 12%.
• Prospecting and Relationship Building: Devised unique prospecting strategies and leveraged strong relationships with healthcare professionals to secure 23% sales growth in a single year.
• Award-Winning Revenue Generation: Recognized in 2016 with the highest annual growth award, generating an additional $168,000 in revenue through innovative marketing and sales initiatives.
• Strategic Account Growth: Influenced executive leadership during health system expansions, achieving 15-20% account growth annually by securing in-network referrals and retaining existing clients.

• Challenge: Addressed customer decline due to economic downturn by focusing on new client acquisition and strengthening existing relationships.
• Customer Retention and Relationship Building: Maintained an 85% client retention rate by fostering strong client relationships through consistent communication and personal visits, ensuring high-quality service and a positive customer experience.
• Referral-Based Growth: Applied customer relationship management techniques that generated monthly referrals, contributing to a 38% annual increase in new accounts.
• Team Management and Project Oversight: Directed a team of six in delivering design, installation, and maintenance services for residential, corporate, industrial, and commercial clients.
• Marketing and Client Acquisition: Launched an integrated marketing campaign using multiple promotional channels—including website, newspaper ads, flyers, and cold calling—to expand client reach and drive new business.

• Comprehensive Property Management: Oversaw multiple industrial and residential properties, managing all aspects of facility services, including HVAC, landscaping, electrical, plumbing, and janitorial needs.
• Cost-Saving Initiatives: Implemented a strategic initiative to reduce outsourcing by hiring in-house specialty and temporary employees, achieving a 60% reduction in annual expenses.
• Team Leadership: Managed and coached a team of 12 seasonal employees to execute comprehensive maintenance and property management plans across a 12-acre corporate property.
• Quality Control and Standards Compliance: Developed and enforced maintenance and facility management programs to meet corporate standards, ensuring high-quality service delivery and consistent quality control.

• Comprehensive Property Management: Oversaw multiple industrial and residential properties, managing all aspects of facility services, including HVAC, landscaping, electrical, plumbing, and janitorial needs.
• Cost-Saving Initiatives: Implemented a strategic initiative to reduce outsourcing by hiring in-house specialty and temporary employees, achieving a 60% reduction in annual expenses.
• Team Leadership: Managed and coached a team of 12 seasonal employees to execute comprehensive maintenance and property management plans across a 12-acre corporate property.
• Quality Control and Standards Compliance: Developed and enforced maintenance and facility management programs to meet corporate standards, ensuring high-quality service delivery and consistent quality control.