BRIAN MAGNUSSON
Casselberry,FL
Summary
Personable and safety-conscious flight attendant with over two years of in-flight experience and ten years in customer service across the aviation, hospitality, and retail sectors. Skilled in delivering outstanding passenger experiences, resolving issues efficiently, and maintaining a calm, professional demeanor under pressure. Additional background in audio/visual technology and running an online business brings strong problem-solving skills, adaptability, and tech proficiency. Committed to ensuring comfort, safety, and satisfaction for every customer.
Overview
14
14
years of professional experience
Work History
Flight Attendant (Furloughed 12/01/25)
Spirit Airlines
Orlando, Florida
03.2023 - Current
- Proficient in emergency procedures, first aid, CPR, defibrillator, and oxygen administration.
- Collaborated with ground crews and cross-functional departments to ensure the efficient, timely, and safe execution of company operations.
- Strictly adhered to the company's security policies and protocols.
- Proactively monitored the cabin environment to ensure passenger comfort, and strict adherence to all safety compliance standards.
- Delivered clear safety briefings before takeoff and landing.
- Conducted thorough pre-flight inspections of emergency equipment and cabin areas.
- Maintained high guest service standards through warm, courteous interactions, and issue resolution.
- Effectively managed in-flight medical emergencies.
- Provided attentive food and beverage service, operating POS systems accurately, to enhance passenger satisfaction.
Owner/Operator
Feeder Factory
Orlando, Florida
08.2015 - Current
- Developed and sustained relationships with customers by promptly addressing and resolving order concerns, as well as ensuring high levels of satisfaction through effective resolution strategies.
- Created and managed a functional e-commerce website, including product listings, customer support, and regular content updates.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on products and services.
- Monitored income and expenses for incoming and outgoing orders.
Audio Visual Technician
University of Central Florida
Orlando, Florida
09.2017 - 03.2023
- Managed events in multi-purpose and conference rooms, ensuring exceptional customer service.
- Delivered technical support for media and audio-visual equipment to enhance user experience.
- Performed emergency service calls on AV equipment across various job sites.
- Coordinated code compliance with local inspectors, acting as technical advisor for programming and configuration.
- Notified supervisors promptly regarding major equipment repair needs.
Crew Member
McDonalds
Orlando, Florida
06.2017 - 06.2018
- Delivered fast, friendly service in a high-volume, fast-paced environment.
- Operated kitchen equipment and prepared menu items according to standardized procedures.
- Collaborated with team members to maintain smooth and efficient shift operations.
- Handled customer orders and resolved concerns, prioritizing customer satisfaction.
- Adhered strictly to safety, food handling, and quality control standards.
- Managed cash register operations, processing payments accurately and efficiently.
Book Scanner/Shift Lead
Jenson Books
Logan, Utah
03.2012 - 02.2017
- Supervised shift operations and supported a team of 30+ employees, resolving technical and operational issues in real time.
- Managed daily workflow, and delegated tasks to meet productivity targets efficiently.
- Trained new staff on scanning equipment, inventory systems, and quality control procedures.
- Processed inventory using barcode scanners and custom software, maintaining accuracy and speed.
- Conducted quality checks on incoming products to ensure resale eligibility, and compliance with standards.
- Created and uploaded product listings to Amazon Seller Central, ensuring accuracy and adherence to platform guidelines.
- Maintained detailed inventory records, and reported discrepancies to management for resolution.
Education
Undergraduate - Pre-Business
Logan, Utah
Logan, Utah12.2015
Skills
- Customer service excellence and passenger care
- Critical thinking and decision-making under pressure
- Multitasking and task prioritization in high-stress environments
- Effective problem solving and conflict resolution
- Safety protocols and emergency procedures
- First Aid & Medical Response Training
- Collaborative teamwork and crew coordination
Accomplishments
- Eagle Scout - Boy Scouts of America
- CPR Certified
- OSHA 10 Hour Instruction
Timeline
Flight Attendant (Furloughed 12/01/25)
Spirit Airlines
03.2023 - Current
Audio Visual Technician
University of Central Florida
09.2017 - 03.2023
Crew Member
McDonalds
06.2017 - 06.2018
Owner/Operator
Feeder Factory
08.2015 - Current
Book Scanner/Shift Lead
Jenson Books
03.2012 - 02.2017
Undergraduate - Pre-Business
Logan, Utah