Results-oriented General Manager with a passion for developing high-performing teams. Seeking a challenging role where I can utilize my leadership skills and experience to achieve organizational goals.
Overview
12
12
years of professional experience
Work History
General Manager
Roger's Roost
Sterling Heights
01.2014 - Current
Directed daily operations to ensure smooth service flow and customer satisfaction.
Managed staff scheduling to optimize workforce efficiency and coverage.
Oversaw inventory management, including ordering and stock control processes.
Forecast future sales
Coordinated marketing initiatives to promote restaurant events and special offers.
Delegated work to staff, setting priorities and goals.
Facilitated team meetings to discuss goals, challenges, and feedback for improvement.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Trained employees on duties, policies and procedures.
Administered employee discipline through verbal and written warnings.
Built and maintained loyal, long-term customer relationships through effective account management.
Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Ensured compliance with local health department regulations regarding food safety standards.
Organized, scheduled and supervised staff for banquets.
Coordinated banquet events, ensuring seamless execution of all service aspects.
Developed seasonal cocktail menus that aligned with current trends and customer preferences.
Maintained detailed inventory of bar supplies and stocked work areas.
Maintained accurate records of liquor inventory and purchases for budgeting purposes.
Developed drink recipes and menus to meet customer preferences while optimizing profitability.
Monitored patron alcohol consumption to encourage safety.
Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
Organized promotional materials and marketing strategies to enhance event visibility.