Brian Marinkov
Orange City,FL
Summary
Experienced customer service associate who has very strong technical support history and a desire to learn new skills.
Overview
12
12
years of professional experience
Work History
Technical Support Representative
Rightworks
07.2021 - Current
- Provided remote assistance via phone and chat to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge and creating welcoming, positive experiences.
- Excellent communication skills, both verbal and written.
Customer Service/Technical Support Representative
Frontier Communications/Sykes
01.2014 - 06.2021
- Helped customers with QuickBooks software
- Position included sales, tech support, and customer service
- Handled sales of QuickBooks program and related services
- Assisted with installing and setting up software on computers and networks
- Often had to troubleshoot installation and networking issues with QuickBooks program
- I have also worked in subject matter expert roles with new hires training and developing
- Worked remotely and have built time management skills doing so.
Customer Service/Technical Support Representative
Convergys
06.2012 - 12.2013
- Handle questions via phone addressing hardware, software, internet or telephone related issues
- Proactively identify ways to avoid recurrence of customer issues by improving processes, reviewing technical articles, and recommending changes
- Was promoted to T2 role where I took escalated calls and had to defuse situations and escalated customers.
Skills
- Technical Support
- Highly Professional
- Customer service expert
- Sales
- Time Management
- Communication
- Training & Development
Timeline
Technical Support Representative
Rightworks
07.2021 - Current
Customer Service/Technical Support Representative
Frontier Communications/Sykes
01.2014 - 06.2021
Customer Service/Technical Support Representative
Convergys
06.2012 - 12.2013
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