To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Account Manager
Allied Universal Security Services
Bloomington, MN
03.2021 - Current
Grant and restrict access to associates and drivers arriving on site. Data entry and badge creation for all associates and drivers.
Addressed problems with loss prevention, safety and transportation department to maintain and enhance client satisfaction.
Built and strengthened long-lasting client relationships based on accurate incident reporting and strong security services.
Oversaw staffing and recruiting, security officer training and development and implementing procedures and deployment of training protocols.
Amazon CCTV training and reporting daily, weekly and monthly.
Liaised between Loss Prevention and various departments within Amazon Distribution, Safety and Amazon Global Security.
Launch Team at Lakeville, Maple Grove and Woodbury Amazon Sites.
Experience: FedEx Freight, Amazon MSP6, MSP7, MSP8, MSP9 and currently at Home Depot Distribution Center.
Introduced new processes to improve account and market tracking for better data analysis.
Researched emerging industry trends, new applications, concepts and procedures for client to ensure training curriculum is current and all guards are State and client compliant.
Business Owner/Operator
Inkphoria.com, LLC
River Falls, WI / Saint Paul, MN
05.2013 - Current
Oversaw end-to-end wholesale business processes in client Apparel Printing needs.
Advised clients in the development of apparel marketing and business branding.
Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
Monitored staff performance, providing final-say assessment over inquiries.
Led screening, hiring and staff scheduling to maintain compliance with group goals.
Lent business acumen to meet day-to-day strategic objectives.
Fostered CRM initiatives by promoting environment of interpersonal communication and customer service.
Trained and motivated employees to perform daily business functions.
Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
Field Supervisor
US Dept Of Commerce - US Census Bureau
Rochester, MN
12.2019 - 12.2020
Kept Enumerator teams on task to complete territory milestones on time.
Planned and scheduled field activities according to set timelines and order of operations.
Evaluated Enumerator performance and progress, and made proactive adjustments as needed. Completed ride alongs and training and remediation as needed.
Investigated enumerator issues and developed effective solutions to ensure objectives met.
Field support and delivery of materials to enumerators on an ongoing need.
Assisted with escalations presented in real time to rectify concerns and obtain access to multi unit sites to compete census requirements.
Completed site checks and leveraged computerized applications to document or record findings.
Trained workers in proper methods, equipment operation and safety procedures.
Communicated with stakeholders on job milestones.
1 year contract only.
Director of Finance
Hitching Post Motorsports
South Saint Paul, MN
02.2017 - 12.2018
Assessed expansion plans and presented costs to forecast trends and recommend changes.
Established and enforced controls on revenue and expenses to protect company assets.
Managed day-to-day operations within a 3-person finance & insurance department across two locations.
Set clear departmental objectives and developed effective strategies to achieve targeted goals.
Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
Verified compliance of financial policies and accounting procedures against federal regulations.
Analyzed financial data regarding product performance and customer performance and developed reports for key stakeholders.
Increased revenue by assisting with operations management, sales and marketing efforts.
Used CRM/Excel to prepare monthly reconciliation of daily,weekly and monthly reporting.
Assisted parts/service and sales departments with recruiting, interviewing and hiring new employees.
Evaluated and underwrite applications against outline specifications to approve, reject or recommend to lender for funding files.
Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement and revenue stream development.
Account Executive
Countrywide Full Spectrum Lending
Eden Prairie, MN
06.2004 - 05.2007
Built and strengthened relationships with new and existing accounts in the Sub-Prime Mortgage industry.
Prospected new business to businessclientele through networking, cold calling, canvassing and bank branch referrals.
Drove new business development through qualifying leads, building relationships and executing closings on a B2B business model..
Managed sales cycle from first contact to established customer sale and maintained solid customer base.
Contacted customers as issues arose to provide prompt resolutions.
Negotiated sales deals between customers and banks, FHA and DO/DU, resulting in mutually beneficial agreements and cultivated relationships.
Communicated between internal and external stakeholders, clients and vendors and underwriters.
Presented product lending concepts and loan offerings to clients based on established specifications and preferences.
Collected information from clients before funding accounts, verifying employment, rental and account payment history.
Conducted informational trainings and briefings to clients on new features and updated products.
Distributed marketing materials to existing and prospective clients and presented materials to client audiences.
Delivered targeted multi-platform integrated sales presentations, facilitating customer base expansion and revenue generation.
SH - Ship Serviceman
US Navy - Dept Of Defense
San Diego, CA
07.1997 - 10.1999
Managing and operating all retail and MWR service activities afloat.
Supply and Procurement of ship's store stock.
Receiving and managing retail and shipboard inventory.
Maintaining financial records and accounting systems directly related to supply and procurement database.
Managing and operating ship's barber shops.
Serving as Navy Cash Collections Agent.
Operating and maintaining vending and Navy Cash ATM machine aboard ship.
Managing and operating ship's laundry services and dry cleaning supplies.
Hospitality thorough, accurate and efficient repairs and preventive maintenance.
Performed or participated in emergency drills as required.
Checked supply levels against expected voyage requirements and requisitioned required supplies.
Operated or maintained off-loading equipment and materials in SH job duty.
Education
Certification - Professional Speaking, Training & Coaching
John Maxwell University
Orlando, FL
08.2016
Naval A School Training - Ship Serviceman (SH)
NTTC - Naval Technical Training Command
Meridian, MS
10.1998
High School Diploma -
Albion Senior High School
Albion, MI
06.1994
Skills
New Account Creation
Payment Collecting
Account Verification
Prospecting and Cold Calling
Account Management
Regional Accounts
Staff Management
Business Negotiation
Strong Lead Development Skills
Event Planning
Sales Forecasting
Salesforce Training
Compliance Requirements
Employee Mentoring
Collaborating with Designers
Customer Rapport
Weekly Payroll
Restock Shelves
Cold Calling Skills
Database Management
Promote Products
Verbal and Written Communication
Product Training
Business Needs Assessment
Staff Development
Performance Evaluations
Business Development and Planning
Order Processing
Overcoming Objections
Credit and Collections
CRM Software
Territory Sales Experience
Checking Quotes
Excellent Negotiating Tactics
Vendor Management
Documentation
Upselling
Marketing
Volunteering
SAPS - Substance Abuse & Prevention Services - Albion, MI