Brian Marshall
Londonderry,NH
Summary
Veteran Marketing Operations Specialist with six years experience and top-level skills in operational excellence and punctuality. Likeable personality with expertise in Marketo and Knak. Ready to tackle new challenges and build success with an exciting organization.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Associate Marketing Operations Manager
TIBCO Software Inc.
Remote
06.2018 - Current
- Act as main point of contact, or "go-to", for operations team in event that direct manager is unavailable or OOO
- Help team members maintain business professionalism by coaching each on methods for delivering exceptional service to each internal customer
- Manage new and existing integrations with Marketo, i.e. Drift, BrightTalk
- Educate team members on best practices and service excellence standards
- Responsible for training of new team members, successfully teaching necessary policies/procedures, and holding to very high standard of quality while getting "up to speed"
- Main point of contact for all partner marketing initiatives, i.e. newsletters, webinars, events
- Successfully collaborate with global teammates/internal partners from US to India
- Successfully manage multiple projects with competing deadlines on daily basis
Marketing Operations Specialist
Scribe Software Corporation
Manchester, NH
10.2016 - 06.2018
- Solely managed all aspects of marketing operations, from email campaigns to live events and webinars
- Created customized marketing materials to increase product awareness
- Identified appropriate marketing channels and target customers for campaigns
- Tracked key metrics and developed spreadsheets and data models
Business Development Representative
Scribe Software Corporation
Manchester, NH
09.2015 - 10.2016
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers
- Developed business pipeline using cold and warm techniques
- Expanded business through effective network development, identifying new and prospective clients
- Arranged potential client contacts, cultivated relationships and followed through all service needs
Retail Store Clerk
New Hampshire Liquor And Wine Outlets
Nashua, NH
06.2012 - 09.2015
- Provided excellent customer service supporting customer inquiries and demonstrated various product knowledge
- Managed and maintained proper inventory stock levels and product display appeal on daily basis
- Maintained store AAA rating with daily quality control efforts
Education
Bachelor of Arts - Communication
The Ohio State University
Columbus, OH06.2009
Skills
- Marketo (Email Marketing, Audience Segmentation, Integrations)
- JIRA
- Problem Anticipation and Resolution
- Program Optimization
- Adaptation to Changing Demands
- Administrative Management
- Operational Excellence
- Workflow Processes
- Management Training
- Time Management
- Attention to Detail
- Written and Verbal Communication
Certification
Marketo Certified Expert, 2017
Knak Certified, 2021
Timeline
Associate Marketing Operations Manager
TIBCO Software Inc.
06.2018 - Current
Marketing Operations Specialist
Scribe Software Corporation
10.2016 - 06.2018
Business Development Representative
Scribe Software Corporation
09.2015 - 10.2016
Retail Store Clerk
New Hampshire Liquor And Wine Outlets
06.2012 - 09.2015
Bachelor of Arts - Communication
The Ohio State University
Marketo Certified Expert, 2017
Knak Certified, 2021
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