Summary
Overview
Work History
Education
Skills
Timeline
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Brian Marshall

Salt Lake City,UT

Summary

Helpful and courteous professional with many years of experience selling rental services for tools and machinery. Expert at answering questions, selling services, and resolving problems quickly to enhance customer experiences. Informative and knowledgeable about wide range of products from hand tools to large machinery.

Overview

12
12
years of professional experience

Work History

Tool Rental Associate

The Home Depot Inc
West Valley City, Utah
02.2023 - 06.2024
  • Enforced rules related to tool rental agreement terms in order to protect the interests of both parties involved.
  • Ensured that all equipment was clean, maintained, tested and in safe working condition before renting it out.
  • Responded promptly to customer inquiries regarding product availability, pricing and returns policies.
  • Processed rental transactions quickly and accurately using computerized checkout system.
  • Provided technical assistance to customers regarding the operation of rental products.
  • Inspected returned tools for damage or wear and tear prior to re-renting them.
  • Performed routine maintenance tasks such as cleaning, lubricating, adjusting parts and equipment.
  • Kept work area organized, neat, tidy and free from clutter at all times.
  • Assisted customers with selecting tools and equipment based on their individual needs.
  • Demonstrated proper use of safety procedures when handling hazardous materials.
  • Resolved customer complaints promptly with professionalism and courtesy.

Tool Rental Associate

The Home Depot Inc
Salt Lake City, Utah
09.2019 - 02.2023
  • Enforced rules related to tool rental agreement terms in order to protect the interests of both parties involved.
  • Ensured that all equipment was clean, maintained, tested and in safe working condition before renting it out.
  • Responded promptly to customer inquiries regarding product availability, pricing and returns policies.
  • Processed rentals and collected associated payments.
  • Informed regular customers of new products or services and price changes.
  • Answered customer questions to maintain high satisfaction levels.
  • Processed rental transactions quickly and accurately using computerized checkout system.
  • Provided technical assistance to customers regarding the operation of rental products.
  • Organized and stocked shelves with a variety of tools and supplies in an orderly fashion.
  • Inspected returned tools for damage or wear and tear prior to re-renting them.
  • Performed routine maintenance tasks such as cleaning, lubricating, adjusting parts and equipment.
  • Assisted customers with selecting tools and equipment based on their individual needs.
  • Kept work area organized, neat, tidy and free from clutter at all times.
  • Resolved customer complaints promptly with professionalism and courtesy.
  • Demonstrated proper use of safety procedures when handling hazardous materials.

Department Supervisor

The Home Depot Inc
San Mateo, California
03.2018 - 08.2019
  • Facilitated communication between management, staff, and customers.
  • Collaborated with other departments to coordinate activities and resolve issues.
  • Organized special events or meetings related to the department's activities.
  • Analyzed data to identify areas of improvement within the department.
  • Participated in weekly meetings with senior leadership teams to discuss progress.
  • Ensured compliance with all safety regulations across the department.
  • Developed and implemented departmental policies and procedures.
  • Provided coaching and mentoring support to team members.
  • Assisted in budget preparation by providing cost estimates for projects.
  • Resolved customer complaints in a timely manner.
  • Managed inventory levels of supplies required for daily operations.
  • Investigated potential problems or discrepancies reported by team members.
  • Created reports summarizing daily operations for upper-level management review.

Customer Service Manager

Orchard Supply Hardware
Foster City, California
08.2012 - 03.2018
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
  • Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Created reports on customer feedback, complaints, and suggestions for management review.
  • Developed policies and procedures related to customer service operations.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.

Education

High School Diploma -

Hillsdale High School
San Mateo, CA
05-2004

Some College (No Degree) - Computer And Information Sciences

College of San Mateo
San Mateo, CA

Skills

  • Equipment knowledge
  • Safety Procedures
  • Product Demonstration
  • Contract Management
  • Rental Transactions
  • Team Collaboration
  • Merchandise display maintenance
  • Time Management
  • Team building
  • Attention to Detail

Timeline

Tool Rental Associate

The Home Depot Inc
02.2023 - 06.2024

Tool Rental Associate

The Home Depot Inc
09.2019 - 02.2023

Department Supervisor

The Home Depot Inc
03.2018 - 08.2019

Customer Service Manager

Orchard Supply Hardware
08.2012 - 03.2018

High School Diploma -

Hillsdale High School

Some College (No Degree) - Computer And Information Sciences

College of San Mateo

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Brian Marshall