Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian Martin

St. Augustine,FL

Summary

Organized Operations Professional with 20+ years of Domestic and International experience including Operations, and Customer Support for Import / Export Ocean, Air, and Trucking. Fosters collaborative team environment to drive positive customer experiences. Proficiency in strong multi-tasking skills to meet deadlines by prioritizing assignments.

Overview

22
22
years of professional experience

Work History

Senior International Operations and Support Agent

Mainfreight Inc.
05.2012 - Current
  • Collaborate with operations team to provide excellent customer service for all air and ocean export/import products while fostering positive work environment
  • Strategically managing customer accounts to navigate supply chain issues from time of sales order issuance to door delivery.
  • Provide proactive and quality customer service through detailed profiles and continuous process improvements.
  • Develop improvement initiatives to build and maintain customer relationships and satisfaction.
  • Sourcing and negotiation of trucking, airline, and ocean freight charges.
  • Find creative alternative freight solutions to overcome supply chain issues to reduce overall impact on the customer.

Export Air Freight Manager

Shipco Transport
04.2011 - 05.2012
  • Responsible for direction of the day to day operations and development of the export team including the support of customer relationships, overseeing revenue, and cost controls to promote profit and service.
  • Oversaw warehouse and export team to ensure optimal space utilization and cost effectiveness for consolidated airline ULD's in a fast-paced environment.
  • Reviewed and negotiated ad hoc and ULD rates with airline carriers to optimize profit margins providing quality performance/service.
  • Responsible for TSA and CTPAT regulatory compliance, documentation, and record keeping.

International Operations Manager

ICAT Logistics
10.2007 - 04.2011
  • Responsible for coordination of all air and ocean export, import, and customs compliance shipment solutions following DOT, TSA, and CTPAT regulations.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Spearheaded operational procedures and processes to improve efficiency and optimize operations.
  • Managed all domestic and international vendors/partners for coordination of all domestic, air, and ocean shipments.
  • Processed ITAR export shipments adhering to U.S. Government Export Control Regulations.
  • Established the routing/handling of time/temperature sensitive Pharma/Perishable shipments.

Transportation Logistics Specialist /General Manager of Operations

Senator International
06.2001 - 10.2007
  • Coordinated and developed strategies for handling Domestic and International shipping and logistics.
  • Created inbound LTL consolidated network into a central CFS for FTL transport to the terminal. Coordinated routing and loading of export FCL consolidated containers.
  • Negotiated trucking, steamship line, and airline rates/contracts.
  • Oversaw and built export airline ULD's increasing margin and profit for the team.
  • Coordinated FTL, LTL, and special equipment truck shipments for domestic and cross-border shipments.
  • Collaborated with clients and manufacturers in purchase order management and procuring route developments.

Education

High School Diploma -

Lovejoy High School
Hampton, GA
06.1992

Skills

  • Customer Service / Engagement
  • Teamwork
  • Data Integrity
  • Operational Efficiency
  • Problem Solving
  • Multitasking
  • Communication
  • Organization/Attention to detail
  • Process Change Improvement

Timeline

Senior International Operations and Support Agent

Mainfreight Inc.
05.2012 - Current

Export Air Freight Manager

Shipco Transport
04.2011 - 05.2012

International Operations Manager

ICAT Logistics
10.2007 - 04.2011

Transportation Logistics Specialist /General Manager of Operations

Senator International
06.2001 - 10.2007

High School Diploma -

Lovejoy High School

Similar Profiles

CREATE PROFILE
Brian Martin