Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brian Martinez

La Mesa,NM

Summary

Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Dedicated Maintenance Supervisor offering 3 years of successful team management in maintenance-driven roles. Adept at scheduling facilities maintenance to minimizing downtime and safety hazards. Well-versed in equipment troubleshooting and repair with focus on quality and efficiency.

Overview

6
6
years of professional experience

Work History

Ground Maintenance Supervisor

Xceed Resources
12.2022 - 10.2023
  • Coordinated preventative maintenance schedules, verifying equipment safety and function.
  • Analyzed and identified equipment failure root causes and initiated correction actions.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
  • Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
  • Supervised 3-4 employees and scheduled shifts.

Call Center Representative/Trainer

GCServices
10.2020 - 12.2022
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Trained new personnel regarding company operations, policies and services.
  • Trained staff on operating procedures and company services.

Call Center Representative

Continuum Global Solutions
01.2020 - 05.2020
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Security Guard

Mike Garcia Merchant Security
08.2017 - 08.2018
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.

Education

Bachelor of Science - Information Technology

University of Phoenix
Tempe, AZ
11.2022

Associate of Science - Information Technology

Vista College
El Paso, TX
12.2013

High School Diploma -

Montwood High School
El Paso, TX
06.2012

Skills

  • Grounds Repair and Maintenance
  • Grounds Maintenance
  • Equipment Maintenance
  • Customer Service
  • Paperwork Processing
  • Scheduling
  • Product Knowledge
  • Data Entry
  • New Hire Orientation
  • Program Development
  • Quality Control
  • Supervisor Experience

Languages

Spanish
Professional Working
Japanese
Elementary

Timeline

Ground Maintenance Supervisor

Xceed Resources
12.2022 - 10.2023

Call Center Representative/Trainer

GCServices
10.2020 - 12.2022

Call Center Representative

Continuum Global Solutions
01.2020 - 05.2020

Security Guard

Mike Garcia Merchant Security
08.2017 - 08.2018

Bachelor of Science - Information Technology

University of Phoenix

Associate of Science - Information Technology

Vista College

High School Diploma -

Montwood High School

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Brian Martinez