Brian Martinez
Raleigh,NC
Summary
Customer-centric Sales Professional with over five years as a trusted advisor, recognized for building and cultivating robust client relationships and driving significant profit growth. Core competencies include strategic planning, customer relationship management, and sales trend analysis, leading to successful product introductions and effective pricing models. Proven track record in managing post-sale engagement and collaborating with cross-functional teams to enhance customer experience while optimizing portfolio performance. Results-oriented with strong skills in negotiation and problem-solving, dedicated to maximizing ROI and achieving business growth.
Overview
6
6
years of professional experience
Work History
Sales Manager/Finance Manager
Crossroads Automotive Group
Apex, USA
11.2023 - Current
- Prepared all necessary federal, state, and dealership paperwork for vehicle transactions.
- Oversaw the dealership's customer loan origination and approval process, offering additional services such as warranties, credit insurance, and GAP insurance, which resulted in increased revenue per contract and generated over $1M per year in net profit.
- Managed sales operations to enhance client relationships and satisfaction.
- Implemented strategic sales initiatives that improved customer retention by 37% within a one-year timeframe using effective CRM software tracking.
- Conducted competitor assessments quarterly to refine sales strategies, enhancing dealership market positioning, and achieving a 15% growth in customer acquisition over one year.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
Sales Manager/Finance Manager
Bleecker Automotive
Dunn, USA
05.2023 - 11.2023
- Served clients and the dealership by preparing all federal, state, and dealer paperwork related to vehicle transactions, and effectively transitioned clients from sales to finance during their purchase process.
- In charge of getting deals desked, structured, submitted, and funded, as well as ethically getting customer paperwork done, and upselling F&I products for the Chevrolet and CDJR stores, and maintaining a clean CIT list.
- Specialize in getting subprime deals bought and funded, while maximizing the bottom-line profit.
- Enhanced quality outcomes by achieving targeted sales goals and exceeding the quota by 164%, generating and securing transactions legally and ethically, while maintaining a high level of productivity.
- Fostered positive collaborations with both prime and subprime banks.
Finance Manager
Team Auto Group
Charlotte, USA
11.2022 - 01.2023
- Traveled to multiple locations in the state of North Carolina to run the finance department and clean CIT, while also generating profit and great customer service to every customer
- Motivated and trained sales staff to do proper follow-up on customers as well as asking correct discovery questions leading to greater sales in store
- Maintained the organization's CRM, tracking customers and contacting them via mail, text, and phone call to support sales staff in closing deals and persuading customers to return to the company to complete their purchases
Finance Manager / Sales Executive
Leith Toyota
Raleigh, USA
04.2019 - 11.2022
- Served clients and the dealership by preparing all federal, state, and dealer paperwork related to vehicle transactions and effectively transitioned clients from sales to finance during their purchase process
- Oversaw the dealership customer loan origination and approval process, offering additional services such as warranties, credit insurance, and GAP insurance, which resulted in increased revenue per contract and generating over $1M per year in net profit
- Acted as a sales manager, ensuring customer satisfaction by building rapport with clients and consistently following up to guide them to purchase from the organization
- Achieved and exceeded targeted sales goals, averaging 221% of quota, and achieving Salesman of the Year(President's Club) 2019 and 2020
- Maintained the organization's CRM, tracking customers and contacting them via mail, text, and phone calls
- Orchestrated financing options and structured deals to optimize profitability while ensuring compliance with all financial regulations, resulting in a 25% increase in overall sales transaction efficiency
Education
Bachelor of Science - Business Administration and Management
Universidad Tecnologica Centroamericana
Skills
- Loan assessment proficiency
- Budgeting
- Development of financial objectives
- Business development and planning
- Proven track record in meeting sales quotas
- Vendor selection
- System migration
- Sales trend analysis
- Team-based problem solving
- Customer relationship management
- Strategic thinking
- Relationship development
- CRM management
- Upselling techniques
- Data-driven sales forecasting
- Market research
- Sales pipeline development
- Sales strategies implementation
- Sales closing techniques
- Negotiation skills
Timeline
Sales Manager/Finance Manager
Crossroads Automotive Group
11.2023 - Current
Sales Manager/Finance Manager
Bleecker Automotive
05.2023 - 11.2023
Finance Manager
Team Auto Group
11.2022 - 01.2023
Finance Manager / Sales Executive
Leith Toyota
04.2019 - 11.2022
Bachelor of Science - Business Administration and Management
Universidad Tecnologica Centroamericana
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