Brian Mascheri
Las Vegas,NV
Summary
Senior Implementation Consultant with experience partnering with clients to plan, develop, and execute system enhancements for their business through careful introduction of advanced Products and Services.
Overview
24
24
years of professional experience
Work History
Senior Implementation Consultant/Assistant Vice President
Wells Fargo Bank
04.2008 - Current
- Consult with technical business partners and Product Teams to implement projects and system enhancements.
- Managed risk effectively by conducting thorough assessments and proactively addressing potential challenges in implementation projects.
- Coordinate and lead efficient system release checkout to deliver high-quality implementations.
- Improved customer satisfaction with thorough post-implementation support and timely issue resolution.
- Develop comprehensive training materials and facilitate classes to ensure smooth knowledge transfer during new system implementations.
- Draft communication updates to Operations Team
- Troubleshot incidents reported by end-users to schedule system changes and work with technical teams to identify solutions.
- Optimize Operational and implementation workflows, regularly reviewing and updating standard operating procedures to maintain efficiency.
- Mentor junior consultants, sharing insights and best practices for successful system implementations and operational support..
- Conducted orientation sessions and organized on-the-job training for new hires.
Consumer Loan Underwriter/SME
Wells Fargo Bank
06.2000 - 04.2008
- Approved, declined or counter-offered loans up to $250,000 by determining accurate risk levels.
- Maintained a low default rate through careful evaluation of potential borrowers and adherence to strict underwriting guidelines.
- Reduced risk exposure for the company through thorough analysis of borrowers'' credit history, income, and collateral capabilities.
- Enhanced customer satisfaction by delivering clear explanations of loan terms and conditions, addressing any concerns or questions promptly.
- Spearheaded initiatives aimed at streamlining operational workflows, leading to increased collaboration and efficiency across Operations
Education
Some College (No Degree) - Communications
University of Illinois-Chicago
Chicago, ILHigh School Diploma -
Lyons Township High School
LaGrange, IL06.1993
Skills
- Change Implementation Management
- Communication and Team Collaboration
- Project Planning
- Agile Methodology
- Risk Assessment
- Workflow Analysis
- Business Process Improvement
- Team Leadership
- Documentation Management
- Decision Making
- Training and Onboarding
- Problem Solving
Accomplishments
- 2015 First Quarter Leadership Excellence award
- 2015 First Quarter Team Excellence
- 2005 Best in Business Award
- 2005 Service Excellence Award recipient
Timeline
Senior Implementation Consultant/Assistant Vice President
Wells Fargo Bank
04.2008 - Current
Consumer Loan Underwriter/SME
Wells Fargo Bank
06.2000 - 04.2008
Some College (No Degree) - Communications
University of Illinois-Chicago
High School Diploma -
Lyons Township High School
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