Brian Mason
Bradenton,FL
Summary
Highly driven management and leadership professional, highly successful at implementing strategic approaches to drive profitability and sales.Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
28
28
years of professional experience
Work History
General Manager
Tommy's Express Car Wash
Port Charlotte, FL
01.2019 - Current
- Recruited and hired qualified staff for open positions, enhancing team capabilities.
- Managed daily operations of car wash facility ensuring smooth workflow.
- Led team training sessions to enhance staff performance and service quality.
- Implemented safety protocols to maintain a secure working environment for employees.
- Coordinated inventory management to ensure adequate supplies for operations.
- Developed customer service strategies to improve client satisfaction and loyalty.
- Oversaw maintenance schedules for equipment and facilities to maximize efficiency.
- Resolved customer complaints promptly to maintain positive business relationships.
- Analyzed operational processes to identify areas for improvement and efficiency gains.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Directed safety operations while ensuring compliance with company standards and OSHA regulations.
- Cultivated loyal customer relationships through effective account management strategies.
- Trained and empowered employees to achieve key performance indicators consistently.
- Delivered outstanding client experiences by leading associates and managers effectively.
- Conducted employee evaluations to provide constructive feedback and acknowledge high performance.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Guided management and supervisory staff to promote smooth operations.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Developed service and sales strategies to improve retention and revenue.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Oversaw product development initiatives from concept through completion stages.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Formed and sustained strategic relationships with clients.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Mitigated business risks by working closely with staff members and assessing performance.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Structured HR consulting services to support clients during organizational developments and changes.
- Oversaw regional operations to ensure alignment with corporate strategies.
- Developed training programs to enhance team performance across multiple locations.
- Implemented best practices for operational efficiency and customer satisfaction.
- Coordinated cross-functional teams to drive project initiatives and solutions.
- Analyzed market trends to inform strategic decision-making processes.
- Managed budget allocations to optimize resource distribution within the region.
- Fostered relationships with key stakeholders to support business objectives.
- Led regular performance reviews to maintain high standards across regional teams.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Identified new business opportunities through market research and industry trends.
- Created and maintained relationships with key customers in the region.
- Analyzed regional financial data to identify areas of growth opportunities.
- Provided mentorship and coaching to staff members throughout the region as needed.
- Handled human resource concerns and established plans to handle issues consistently and efficiently.
- Monitored team progress towards achievement of goals and objectives set forth by executive management.
- Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics.
- Ensured compliance with all applicable laws related to employment practices within the region.
- Resolved conflicts between customers and employees within the region.
- Controlled shrink through strategic inventory management and loss prevention approaches.
- Aligned procedures and protocols with changing business demands.
- Evaluated customer feedback and adjusted company processes accordingly.
- Cultivated and maintained solid partner relationships to drive mutually beneficial collaboration and bottom-line profits.
- Minimized turnover through effective training and employee engagement programs.
- Improved individual location efficiency through effective leadership restructure.
- Reviewed monthly reports from individual districts regarding sales figures and other metrics.
- Expanded business, developed revenue, and managed market gains.
- Implemented change management and distributor network restructuring strategies, identifying underperforming locations as targets for acquisition.
- Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
- Developed annual budgets for each district within the region.
- Developed and implemented strategies to increase market share in the region.
- Organized promotional events to generate interest in products or services offered by the company.
- Developed and implemented clear policies and procedures across multi-state area.
- Maximized branch revenue by optimizing daily operations.
- Participated in job fairs throughout the year to recruit qualified candidates for open positions in the region.
- Mentored and guided general managers on proper processes and methodologies.
- Hired talented, trainable team members, and drove new business strategies to grow revenues.
- Assisted district managers in developing marketing plans for their respective districts.
- Collaborated closely with Human Resources department on matters related to employee relations.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Mentored team members by demonstrating best practices for sales and customer service.
- Cultivated positive rapport with associates and team leadership.
- Identified and developed top talent to promote performance-oriented culture.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Produced thorough, accurate and timely reports of project activities.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Proposed or approved modifications to project plans.
- Analyzed business performance data and forecasted business results for upper management.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Implemented quality control measures to uphold company standards.
General Manager
UFC Gym
Herndon, VA
09.2012 - 12.2019
- Trained employees on duties, policies and procedures.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Created schedules and monitored payroll to remain within budget.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Supervised employees through planning, assignments and direction.
- Developed service and sales strategies to improve retention and revenue.
Wellness Supervisor/Personal Trainer
YMCA Reston, Virginia
Reston, VA
04.2004 - 08.2012
- Provided individual support and counseling on general wellness and nutrition.
- Explained and demonstrated fitness and conditioning techniques and movements.
- Launched wellness plans to reduce stress, boost morale and increase productivity.
- Certified Personal trainer and group fitness instructor
- Certified to work with Adults and children
- Certified to work people with disabilities
0351 Infantry Assaultman
United States Marine Corps
Oceanside, CA
01.1998 - 01.2004
- Leadership on team, section, platoon levels
- Weapons and demolition training
- Engaged targets during different types of combat situations following precise orders from commanders.
- Accounted for multi-million dollar inventories of equipment and supplies
- Conducted ground reconnaissance/operations and reported to leadership for strategic planning.
- Set up positions and deployed forward weaponry in support of overall combat mission.
Education
Associate of Arts - Liberal Arts And General Studies
Northern Virginia Community College
Annandale, VA12.2018
Skills
- Supervision and Training
- Policy/Program Development
- Performance Improvements
- Cross-Functional Team Management
- Leadership
- Planning and Implementation
- Hiring and Onboarding
- Operations Oversight
Timeline
General Manager
Tommy's Express Car Wash
01.2019 - Current
General Manager
UFC Gym
09.2012 - 12.2019
Wellness Supervisor/Personal Trainer
YMCA Reston, Virginia
04.2004 - 08.2012
0351 Infantry Assaultman
United States Marine Corps
01.1998 - 01.2004
Associate of Arts - Liberal Arts And General Studies
Northern Virginia Community College