Summary
Overview
Work History
Education
Skills
Timeline
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Brian Matallana

Fort Worth,TX

Summary

  • Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

TSA

Dealer Tire
08.2021 - Current
  • I help advise the Advisors at the dealership with any clients in need of tires.
  • I work with the Advisors on any warranty issues or concerns.
  • Maintain a professional relationship with the Service Director along with the Service Managers.
  • Collaborated with Parts Director to ensure we keep the right product available for our clients.
  • Daily goals had to be set. I would run numbers and report out every morning so each Advisor knows what their daily goal is.
  • Conducted thorough vehicle inspections to identify tire/alignment needs
  • Assisted in training new Service Advisors, sharing best practices for effective tire conversations with clients.

Senior Assistant Manager

Discount Tire
04.2005 - 07.2021
  • As a Senior, I was in charged of the safety of the store and employees.
  • Set daily goals to all assistant managers so we could exceed as a team and grow individually.
  • Developed and managed employee schedules, balancing individual requests and requirements with business needs.
  • Delivered top-notch customer service by addressing concerns promptly and maintaining open lines of communication with clients.
  • Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated a positive work environment by fostering teamwork, encouraging open communication, and celebrating individual achievements.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Education

High School Diploma -

Colleyville Heritage High School
Colleyville, TX

Skills

  • Professionalism
  • Attention to Detail
  • Customer Service
  • Problem Solving
  • Critical Thinking
  • Team Collaboration
  • Active Listening
  • Conflict Resolution
  • Organizational Skills

Timeline

TSA

Dealer Tire
08.2021 - Current

Senior Assistant Manager

Discount Tire
04.2005 - 07.2021

High School Diploma -

Colleyville Heritage High School

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Brian Matallana