Brian Matthews
Kansas City,NY
Summary
Adept at machine operation and adaptive communication, I enhanced productivity by 30% at Trinity Hemp through continuous improvement initiatives and rigorous quality assurance. My background spans from meticulous package handling at UPS to leading teams in high-stakes environments, showcasing unparalleled reliability and organizational skills. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
FedEx Ground Courier
Rock-N-Roll Transportation Inc.
2024.07 - 2024.08
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
Lead Manufacturing Technician
Trinity Hemp
2022.11 - 2024.07
- Spearheaded continuous improvement initiatives, leading to increased productivity and reduced waste.
- Reduced downtime by proactively maintaining equipment and troubleshooting issues as they arose.
- Improved product quality through rigorous testing and monitoring throughout the manufacturing process.
- Supervised daily operations on the production floor, ensuring timely completion of tasks while maintaining high-quality standards.
- Implemented cost-saving measures by identifying areas of inefficiency and recommending actionable solutions.
- Conducted regular quality audits to monitor adherence to established standards, addressing any deviations promptly.
- Boosted team morale through clear communication, providing regular feedback, and fostering a positive work environment.
- Contributed to successful product launches by working closely with engineering teams during pre-production phases.
- Assembled and tested parts and components to meet safety and performance standards.
- Trained and supervised production staff in use of equipment and machinery.
- Performed preventative maintenance and inspections on production machinery.
- Made sure that products were produced on time and are of good quality.
Swimming Pool Installer
Recreation Wholesale
2021.07 - 2022.11
- Performed routine maintenance on pool equipment to ensure optimal performance and longevity of installed systems.
- Collaborated with landscape designers, ensuring seamless integration of pools into existing outdoor spaces.
- Enhanced customer satisfaction by efficiently installing and maintaining swimming pool systems.
- Coordinated with other tradesmen such as electricians and plumbers during the installation process for smooth project completion.
- Increased company revenue with precise pool installations that met or exceeded client expectations.
- Adhered to local building codes throughout the installation process, ensuring regulatory compliance.
- Cleaned and maintained tools, equipment and worksites.
- Used variety of hand and power tools to complete tasks.
- Loaded and unloaded materials onto trucks and trailers.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Mixed and poured concrete for variety of projects.
Food Delivery Driver
DoorDash
2020.08 - 2021.07
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
Water Restoration Technician
Powerdrykc
2017.12 - 2020.08
- Reduced property loss by promptly responding to emergency calls and quickly assessing the extent of water damage.
- Mitigated potential health hazards by properly identifying and removing mold growth during water damage cleanup processes.
- Upheld company reputation by maintaining a professional appearance and demeanor when interacting with clients, insurance adjusters, and other stakeholders in the restoration process.
- Promoted a safe working environment through strict adherence to OSHA safety regulations while performing various restoration tasks such as demolition, drying, cleaning, or reconstruction efforts.
- Safeguarded clients'' properties from further damages, securing affected areas using tarps, boards, or other appropriate methods upon arrival at job sites.
- Boosted customer confidence through excellent communication skills, keeping them informed about project timelines and expected outcomes throughout the entire process.
- Increased job efficiency by maintaining a clean and organized work environment at all times during restoration projects.
- Enhanced team performance through regular training on industry best practices for water damage mitigation and restoration.
Package Handler
UPS
2013.12 - 2017.12
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Guest Relations Associate
Worlds of Fun Amusement Park
2012.03 - 2013.11
- Streamlined check-in and check-out processes for improved efficiency and guest experience.
- Monitored online reviews, responding professionally while implementing changes based on constructive feedback from guests.
- Provided valuable feedback to management on guest trends, preferences, and opportunities for improvement.
- Exceeded guest expectations by proactively anticipating needs and offering personalized solutions, creating memorable experiences that encourage repeat visits.
- Trained new Guest Relations Associates, promoting a consistent standard of excellence within the team.
- Maintained an up-to-date knowledge of local attractions and recommendations for dining or entertainment options suited to each individual guest''s interests.
Education
No Degree - Criminal Justice
University of Missouri - Kansas City
Kansas City, MOHigh School Diploma -
Ruskin High School
Kansas City, MO05.2013
Skills
- Adaptive Communication
- Machine Operation
- Precision measurement
- Materials Loading
- Staff Training
- Problem-Solving
- Time Management
- Attention to Detail
- Reliability
- Organizational Skills
- Team Collaboration
- Task Prioritization
- Analytical Thinking
- Adaptability
- Quality Assurance
Timeline
FedEx Ground Courier
Rock-N-Roll Transportation Inc.
2024.07 - 2024.08
Lead Manufacturing Technician
Trinity Hemp
2022.11 - 2024.07
Swimming Pool Installer
Recreation Wholesale
2021.07 - 2022.11
Food Delivery Driver
DoorDash
2020.08 - 2021.07
Water Restoration Technician
Powerdrykc
2017.12 - 2020.08
Package Handler
UPS
2013.12 - 2017.12
Guest Relations Associate
Worlds of Fun Amusement Park
2012.03 - 2013.11
No Degree - Criminal Justice
University of Missouri - Kansas City
High School Diploma -
Ruskin High School
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