Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Brian Mayfield

Fort Worth,TX

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at Circle K Convenience Store. Skilled in customer service and problem-solving, I excel in creating positive experiences and improving efficiency. Achieved notable accuracy in transactions and inventory management, demonstrating a commitment to excellence and operational improvements.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Circle K Convenience Store
05.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Forklift Driver

Clorox DHL
11.2019 - 02.2020
  • Loaded and unloaded trucks with precision, minimizing damage to products during transport.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Safely transported valuable goods while adhering to safety protocols and procedures.
  • Improved warehouse efficiency by expertly operating forklifts to move, stack, and organize materials.

Dishwasher and Expo

Twin Peaks
10.2017 - 11.2019
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

Cashier

Valero Corner Store
10.2016 - 10.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Stock Team Member

Walmart
08.2014 - 09.2016
  • Implemented efficiency improvements based on analysis of historical data relating to stock movement and usage patterns.
  • Contributed to positive customer experiences by assisting with inquiries and locating desired merchandise quickly.
  • Enhanced inventory accuracy by conducting regular stock audits and timely reporting of discrepancies.
  • Achieved high customer satisfaction ratings by promptly addressing concerns related to product availability or quality issues.

Education

High School Diploma -

Richard Milburn Academy
2005

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Conflict Resolution
  • Money handling abilities
  • Customer satisfaction measurement
  • De-Escalation Techniques
  • Assertiveness
  • Store maintenance
  • Reading Comprehension

Timeline

Customer Service Representative

Circle K Convenience Store
05.2024 - Current

Forklift Driver

Clorox DHL
11.2019 - 02.2020

Dishwasher and Expo

Twin Peaks
10.2017 - 11.2019

Cashier

Valero Corner Store
10.2016 - 10.2017

Stock Team Member

Walmart
08.2014 - 09.2016

High School Diploma -

Richard Milburn Academy

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Brian Mayfield