Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian Mayo

Terrell

Summary

Dedicated professional with a proven track record in customer service and problem-solving. Excelled in managing multiple tasks efficiently and providing excellent customer service. Skilled in money handling and maintaining clean driving records. Known for friendly and well-mannered interactions with customers, ensuring satisfaction and timely deliveries. always trying to make customers feel welcome and feel like this task on their to-do list is quick and friendly. I like to make sure that people are happy with being there and the friendliness is on a level that could brighten the day of a customer who is having a hard time or a rough day and to continue the brightness of an already good day for customers.

Overview

9
9
years of professional experience

Work History

Cook

Sonic
01.2019 - Current
  • Greeted customers upon arrival.
  • Friendly and courteous customer service while procuring customers orders.
  • Received money for order and gave back exact change.
  • Prepared customers order and delivered to customer at counter.
  • Friendly customer service addressing any issues that a customer may have had making them feel welcome upon arrival and upon leaving.

Type C

U.S Lime and Mineral
07.2021 - 03.2023
  • Worked with coworkers to complete tasks.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Responded quickly to meet customer needs and resolve problems.
  • Prepared material in a timely fashion to ensure delivery on job site did not delay construction time.
  • Receive sign off and have deliveries in and out in a proper time to ensure return times for next load we're on time.
  • Kept in contact with job supervisor hourly updates and dealt with any issues that arose.
  • Focused on learning new skills and staying updated with industry changes.

Handy Man

A1 Services
01.2020 - 07.2021
  • Plumbing and HVAC along with handyman duties.
  • Interact with customers upon arrival to receive information and diagnose and determine they require required work.
  • Update customers based on diagnostics and explain and help them to understand the issue that is being dealt with and what needing to be done to address issues.
  • Complete all work services and customers homes in a friendly clean and efficient way, so as not to disrupt their daily lives.
  • Keep customer informed of all that's being done and all steps while addressing any issues that they have an answering any questions that they may need answered.
  • Leave customers, homes and businesses clean and in the same or better state it was upon arrival.
  • Installed lighting fixtures such as ceiling fans, recessed lights and chandeliers.
  • Replaced broken locks on windows and doors.
  • Installed drywall, tiled floors and walls, laminate flooring, cabinets, countertops and trim.
  • Maintained tools and equipment used in job duties ensuring they are properly stored when not in use

Driver

NCS
01.2019 - 01.2020
  • Maintained clean driving record and obeyed traffic laws and regulations.
  • Provided excellent customer service throughout delivery process.
  • Developed strong relationships with customers by providing courteous service.
  • Completed daily routes in accordance with customer delivery expectations.
  • Communicated with customers to ensure timely and accurate deliveries.
  • Loaded and unloaded goods and luggage to appropriate locations.
  • Communicated effectively with dispatch regarding arrival times, delays.
  • Applied problem-solving skills to address customer complaints and issues.

Manager

IHOP
01.2016 - 01.2019
  • As a server greeted guests at the table, making them feel welcomed.
  • Taking quick and accurate orders sending orders back to the cook and order to get food out in a timely fashion.
  • Customer service skills to check on tables. Make sure that everything was good if they needed anything more and address any issues that arose with their order.
  • As a dishwasher quickly and efficiently, cleaning and clearing tables throughout the store while other customers were eating.
  • Friendly and courteous to the customers who were eating while I was busing dishes, so it's not to disturb their Meal.
  • As a cook quickly and accurately cook all food to customer satisfaction. And courteously fixing any mistakes that arose or issues that the customer had with their order.
  • As a manager insured that all employees were courteous and well mannered, making customers feel welcome.
  • While helping the employees in any area that they required help along with walking through and checking in with customers and ensuring that everything was accurate and that they weren't having any issues.
  • Handling the money drops and paperwork at the end of the night along with addressing any customer complaints or issues along with employee complaints and issues.
  • Worked with coworkers to complete tasks.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible

Education

GED -

Dallas Librart
Dallas, TX

Skills

  • Customer service
  • Cooking
  • Cleaning and organization
  • Food handling
  • Multitasking and organization
  • Hospitality and service industry background
  • Performance improvement
  • Order verification
  • Order delivery practices
  • Operations management

Timeline

Type C

U.S Lime and Mineral
07.2021 - 03.2023

Handy Man

A1 Services
01.2020 - 07.2021

Cook

Sonic
01.2019 - Current

Driver

NCS
01.2019 - 01.2020

Manager

IHOP
01.2016 - 01.2019

GED -

Dallas Librart

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Brian Mayo