Brian M. Blick
Grand Rapids,MI
Summary
Experienced professional seeking a career that effectively utilizes skills in management, sales, and customer service. Committed to continuous professional growth.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Patient Services Manager
Elevate Patient Financial Solutions
06.2010 - 04.2025
- From 6/2010 to 3/2012: Patient services representative. Responsibilities include handling high volume of incoming and outgoing calls, provide excellent customer service, process credit card payments, set up monthly payment plans, collecting insurance information.
- From 3/2012 to 3/2015: Patient services supervisor. Responsibilities include managing a team of 6-10 phone representatives, timecard accuracy, monthly one on one meetings, call reviews, disciplinary situations, completing monthly interactions, handle escalated patient calls, work with clients and other departments to resolve escalated situations.
- From 3/2012 to 4/2025: Patient services manager. Responsibilities include managing a team of 6-10 supervisors along with their reps, manage all call center activities, call review, escalations, new programs, new client interaction, interviewing potential new hires, review and sit in on all disciplinary meetings, completing necessary paperwork for employee moves/promotions, read and respond to emails, track supervisor productivity, archiving and maintaining employee testing for SOC compliance, complete all paperwork and facilitate termination meetings, one on one meetings biweekly with each supervisor, stat review.
Collections Specialist
CBCS
09.2009 - 06.2010
- Researched accounts and completed due diligence to resolve collection problems.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used probing techniques to determine debtors' reasons for delinquency.
- Used skip tracing and other techniques to locate debtors.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Counseled debtors on payment options and arranged installment agreements.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Service Coordinator / Service Desk / Cashier / Cash Office
Meijer
05.2004 - 09.2009
- Direct Supervisor to Cashier Team and Responsible for Cash Drops, Changing Over All Cash Drawers in Registers, Performing Cash Audits on Individual Lanes, Answering All Cashier Customer Questions, and Problem Solver
- Provide Customer's with A Positive Experience
Inside Claims Adjuster
Farmers Insurance Group
02.2001 - 01.2002
- Provide Customer Support in Preparing New Claims, Filing Necessary Reports, and Ensure High Level of Customer Satisfaction
Education
Business Management, Finance, Accounting
Central Michigan University
Cadillac, MICadillac Community College
Cadillac, MIundefined
Michigan Insurance Adjustors License
Skills
- Microsoft Office
- Microsoft Windows XP
- Internet Tools
- Leadership
- Communication
- Customer Relation
- Productivity improvement
- Payment collection
- Patient relations
- Patient satisfaction
- HIPAA compliance
- Math skills and analytics
- New staff training
- Strong leadership
- Effective written and verbal communication
- Team management
- Patient data privacy
- Effective problem solving
Certification
- NADA Certified
- Michigan Insurance Adjustors License
Hobbies and Interests
- Golf
- Other Outdoor Activities
- Sports
Timeline
Patient Services Manager
Elevate Patient Financial Solutions
06.2010 - 04.2025
Collections Specialist
CBCS
09.2009 - 06.2010
Service Coordinator / Service Desk / Cashier / Cash Office
Meijer
05.2004 - 09.2009
Inside Claims Adjuster
Farmers Insurance Group
02.2001 - 01.2002
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Michigan Insurance Adjustors License
Business Management, Finance, Accounting
Central Michigan University
Cadillac Community College
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