Brian Scott McCabe
Parlin,NJ
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Principle Customer Success Account Manager
Microsoft
03.2022 - Current
- 631% RBI in FY 2023
- Drove a Citizen Developer Program at Takeda, which produced over 300 Citizen Developers and 8000 Power Apps.
- Recovered at risk Unified Customer that was under consuming and facilitated a 5 year Unified Agreement worth over 7 million
Senior Customer Success Account Manager
Microsoft
07.2020 - 03.2022
- Produced a Cloud Consumption Program at Calyx that is driving 135% Azure consumption in their MACC, 30 million consumed on a 51 Million Dollar MACC
- Built cross function relationships with customers, account teams, partners and the Product Group to drive long term strategic business value.
Senior Technical Account Manager- HLS
Microsoft
01.2018 - 07.2020
- Grew Services at Montefiore 35% YOY for 2 years
- Recovered and increased services at N.Y
- Grew Unified at Presbyterian 40%
- Reduced critical incidents at Montefiore from 65 critical incidents to 11 critical incidents per year, resulting in a 50-million-dollar opportunity cost savings
- Recovered Sentara Services relationship
- Worked with Sentara team to set the vision for Azure and the roadmap for a MACC
Solution Specialist- Premier
Microsoft
01.2016 - 03.2018
- Accountable for services relationship, customer satisfaction and account growth on my account assignments across Premier
- Achieved 92% Quota within first 6 months in role
- Developed relationships to elevate the Microsoft partnership driving add-on business
- Closed two Microsoft Unified Support deals in Q1
- White and Case and CIT Group
Engagement Manager -Global
Microsoft
01.2014 - 12.2016
- Drove services revenue to 3 million in first year across 208 customers
- Accountable for overall service delivery, customer satisfaction in the NYM and New England regions
Senior Technical Account Manager -Global
Microsoft
01.2010 - 12.2014
- Grew services revenue from $1.4M a year to $11.5M annually exceeding growth by 20% three years in a row
- Accountable for overall service delivery, customer satisfaction and account growth, coordinating successful execution for a combined objective of a 40-person global team across MCS and Premier
- Developed executive relationships within the account to increase the Microsoft exposure and elevate the Microsoft partner status to the customer top 3 list
- 60% reduction in critical outages through training and preventive maintenance saving Citigroup approximately $10M a year
Technical Manager
Microsoft
01.2006 - 12.2010
- Worked with customer to grow their Services Maturity
- Partnered with Citi in their “Lean Initiative” to look for synergy and competencies between this O&T, CTI (ops) and CATE (Eng) teams
- Establish a single point of accountability liaison relationship with decision makers and business owners
- Served as internal regional lead for Workshops in Iselin
- Added an additional $250k of revenue to the region
- Provide renewal enablement based on customer demand and capacity to deliver
- Handle scheduling, logistics and delivery
Enterprise Management Operations Manager, Vice President
Bear Stearns Co., Inc.
01.1999 - 12.2006
- Responsible for IT Global Enterprise Management System
- Using Industry analysts to create a target list of best of breed product
- Wrote and distributed an RFI and RFP for the vendors to compete for selection
- Created a weighted scorecard based on a 40-page test plan based on real case scenarios
- Successfully submitted the best two to procurement and assisting in the negations for winning vendor
- Drove consultants, vendors and internal staff to collaborate, install and then integrate 15 different Enterprise Management products to produce automated ticket management and a single pane of glass view into the IT infrastructure for proactive and reactive support
- Reengineering management architecture that resulted in recovering 250,000 dollars in cost savings from maintenance contracts year over year, reflecting on lower hardware Capex internal support Opex spending
- Past accomplishments include the publishing of Standards for Device Naming, based on RFC1178
Network Analyst
Bear Stearns Co., Inc.
01.1998 - 12.1999
- Primarily accountable for SLA’s in a mixed OS/platform environment that encompassed over 100 assorted UNIX and NT/2000 servers
- Facilitated upgrades and repairs via internal and external (Vendor) sources
- Modified Unix and PERL scripts to work properly in a dynamic network environment
Senior Associate/Manager – LAN Management Group
Price Waterhouse Coopers
01.1997 - 12.1998
- Developed a support staff of 10 whose responsibility was to assure functionality of all Novell Server Applications office wide
- This included optimization and resolution of all the firms Tax Application problems in a client /server infrastructure
- Team was responsible for NY practice third level support
- Accomplishments Helped develop the “Hoteling” concept and the “Road Warrior” concepts for Microcomputing Consulting Services (MCS) and Practice support
- Rolled out 10000 new desktop images and machines to employees in New York Tri-State Area
- Implemented SNMP as a solution to help proactively measure and monitor downtime to New York Practices
Education
Bachelor of Science - Cyber Security And Governance
Western Governors University
Salt Lake City, UT09.2024
Skills
- Needs Analysis
- Lead Development
- Customer Training
- Customer Service
- Lead Generation
- Account Management
- Project Management
Work
Iselin, Iselin, NJ
Certification
- ITIL v4
- Project +
- Network +
- Security +
- A+
Home
12 Vernon Street, Parlin, NJ, 08859
References
References available on request.
Timeline
Principle Customer Success Account Manager
Microsoft
03.2022 - Current
Senior Customer Success Account Manager
Microsoft
07.2020 - 03.2022
Senior Technical Account Manager- HLS
Microsoft
01.2018 - 07.2020
Solution Specialist- Premier
Microsoft
01.2016 - 03.2018
Engagement Manager -Global
Microsoft
01.2014 - 12.2016
Senior Technical Account Manager -Global
Microsoft
01.2010 - 12.2014
Technical Manager
Microsoft
01.2006 - 12.2010
Enterprise Management Operations Manager, Vice President
Bear Stearns Co., Inc.
01.1999 - 12.2006
Network Analyst
Bear Stearns Co., Inc.
01.1998 - 12.1999
Senior Associate/Manager – LAN Management Group
Price Waterhouse Coopers
01.1997 - 12.1998
Bachelor of Science - Cyber Security And Governance
Western Governors University
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