Summary
Overview
Work History
Education
Skills
Timeline
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Brian McCaslin

Spokane Valley,Washington

Summary

Creative Sound Technician with strengths in recording, editing and mixing. Offering diverse background with expertise in customer service and sales. Articulate communicator with strong organization skills.

Overview

8
8
years of professional experience

Work History

Audio Engineer/Music Producer

Self Employed
01.2020 - Current
  • Partnered with performers and producers in order to achieve the intended sound goals for their music, creating and finalizing over 3,000 songs in my career.
  • Mixed and mastered vocal arrangements and music compositions, optimized songs, and albums.
  • Boosted client satisfaction rates by providing exceptional customer service and addressing concerns promptly.
  • Spent several years learning to work with a computer to record mix and master both speech and music in digital formats.
  • Maximized studio productivity through effective scheduling, setup, and teardown procedures for recording sessions.

Inspector/Processor

Phat Panda/Grow Op Farms
04.2019 - 07.2020
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Received and followed pick sheets to gather merchandise for customer orders.
  • Updated company tracking system with latest information.
  • Prepared and packed boxes for overnight delivery.
  • Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
  • Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.

Sales Representative

Go Wireless
01.2018 - 02.2019
  • Serviced new and existing accounts on a regular basis to meet customer needs and provided additional options for plan structures, devices, accessories, etc.
  • Used a consultative sales approach to understand and meet customer needs.
  • Responded to telephone and in-person requests for information.
  • Prepared sales contracts.
  • Maintained routine communication with clients to assess their overall satisfaction, resolve complaints and promote new offerings.
  • Earned numerous recognitions for exceptional customer service.

Sales Representative/Customer Service Representative

American Express / Alorica
11.2016 - 08.2017
  • Answered an average of 20 calls per day by addressing customer inquiries, solving problems, providing new product information and assisting with applications.
  • Described product to customers and accurately explained details and care of merchandise.
  • Recommended, selected and took applications for consumer card products from American Express
  • Handled daily heavy flow of misdirected customers and still managed to redirect the conversation into an application for a new card while cooperating with different departments to assist original issue. 

Education

High School Diploma -

Central Valley High School
Spokane Valley, WA
2015

Skills

  • Excellent communication skills
  • Professional phone etiquette
  • Articulate and well-spoken
  • Customer service-oriented
  • Flexible - 100% Availability
  • Accurate and detailed
  • Works well under pressure
  • Team building
  • Critical thinker
  • Conference planning
  • Filing and data archiving
  • Excellent planner and coordinator

Timeline

Audio Engineer/Music Producer

Self Employed
01.2020 - Current

Inspector/Processor

Phat Panda/Grow Op Farms
04.2019 - 07.2020

Sales Representative

Go Wireless
01.2018 - 02.2019

Sales Representative/Customer Service Representative

American Express / Alorica
11.2016 - 08.2017

High School Diploma -

Central Valley High School

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Brian McCaslin