Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian McClanahan

Katy,TX

Summary

Dedicated and methodical individual with a strong work ethic and attention to detail. Skilled at delivering exceptional customer service and resolving client issues promptly. Experience in records management, Microsoft Office, and customer service contributes to accurate and efficient handling of inquiries, improving customer satisfaction, and streamlining operations. Frequently praised as hard-working by peers, this detail-oriented professional can be relied upon to help your team achieve its goals.

Diligent with a solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

21
21
years of professional experience

Work History

Front End Specialist

Walmart
08.2020 - Current
  • Provided outstanding customer service by being friendly, helpful, and patient with all customers.
  • Efficiently operated the cash register to accurately process sales transactions while maintaining proper cash control.
  • Professionally addressed customer complaints and effectively communicated solutions.
  • Stocked and replenished merchandise according to the store's merchandising layout.
  • Collected shopping carts from the parking lot and surrounding areas to return them to the store.
  • Utilized strong communication skills to build relationships with colleagues across various departments.

Assistant Manager

Great American Cookies
11.2019 - 08.2020
  • Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
  • Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
  • Helped oversee the daily operations of the store, managing staff and inventory.
  • Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
  • Coached and mentored new employees on company policies and procedures.
  • Achieved recognition from senior management for store success, including managing sales, employees, and operations.

Seafood Perishable Lead

HEB
10.2015 - 08.2018
  • - Led a team in designing and implementing new seafood recipes to enhance customer satisfaction.
    - Trained new staff members on techniques for preparing various seafood dishes.
    - Developed an effective training program for incoming staff on proper sanitation procedures and food safety regulations.
    - Managed the inventory of seafood products, ensuring that freshness and quality standards were consistently met.
    - Ensured that all food was stored safely according to temperature requirements.
    - Assisted customers in selecting the right type of fish or shellfish based on their individual preferences and needs.Led team in designing and implementing new seafood recipes to increase customer satisfaction.
  • Trained new staff members on techniques for preparing various types of seafood dishes.
  • Developed an effective training program for incoming staff on proper sanitation procedures and food safety regulations.
  • Managed inventory of seafood products, ensuring freshness and quality standards were met.
  • Ensured that all food was stored safely according to temperature requirements.
  • Assisted customers with selecting the right type of fish or shellfish based on their individual needs.

Assistant Store Manager/Manager

Exon Mobile
04.2004 - 04.2015
  • Provided expert assistance to customers in selecting products, understanding pricing, and navigating payment options, returns, and exchanges.
  • Developed and implemented a comprehensive schedule for eight employees to optimize workforce efficiency.
  • Actively participated in the recruitment, hiring, and retention of top talent, contributing to a thriving team dynamic.
  • Fostered a culture of accountability among employees, effectively addressing issues to maintain and elevate high standards.
  • Diligently updated and maintained accurate records related to sales, customer feedback, and inventory management.
  • Built and nurtured strong relationships with vendors, guaranteeing timely delivery of merchandise to meet customer demands.
  • Thoroughly reviewed financial statements, sales reports, and performance data to drive productivity and strategic decision-making.
  • Conducted in-depth analyses of financial data to pinpoint opportunities for improvement in business operations, enhancing overall efficiency and profitability.

Education

Some College (No Degree) - Education

Lone Star College
Cypress, TX

Skills

  • Customer Satisfaction
  • Team Leadership
  • Verbal and written communication
  • Staff Training and Development
  • Sales Techniques
  • Policy Implementation
  • Customer Service
  • Computer Skills
  • Self Motivation
  • Excellent Communication
  • Inner personal skills

Timeline

Front End Specialist

Walmart
08.2020 - Current

Assistant Manager

Great American Cookies
11.2019 - 08.2020

Seafood Perishable Lead

HEB
10.2015 - 08.2018

Assistant Store Manager/Manager

Exon Mobile
04.2004 - 04.2015

Some College (No Degree) - Education

Lone Star College

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