Summary
Overview
Work History
Education
Skills
Websites
Personal - Board Member
Timeline

BRIAN MCFADDEN

Lake Creek,TX

Summary

Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.

Overview

20
20
years of professional experience

Work History

Engineering Senior Advisor

Cigna Healthcare
04.2021 - 10.2023
  • A health benefits provider advocating for better health through every stage of life.

Professional Systems Engineer/Technology SME

Group Elite Communications
07.2019 - 04.2021
  • A Verint partner in the enterprise and mid-market sectors providing Workforce Optimization, Engagement and Management solutions.

Systems Engineer/Technical Project Manager - Technical SME

Sound Communications
04.2016 - 07.2019
  • A leading integrator of recording and business intelligence based solutions for Enterprise and SMB market, public service, and public safety organizations.

Senior Systems Engineer – Implementation Specialist

Verint Systems, Inc.
02.2010 - 12.2015
  • A $1.15 billion business intelligence software company with multiple product streams
  • Complete responsibility as SME for technical guidance of the project team during the implementation phase of customer projects.

Systems Engineer – Team Lead

SVT Solutions
09.2007 - 02.2010
  • A consulting services company specializing in voice recording, voice recognition software
  • Responsible for introduction of Verint software technology to the company, as team lead for the Verint software team I built a successful thriving team.

Master Scheduler – IT Manager

Audion Automation
10.2003 - 09.2007
  • A $70mil packaging machinery manufacturing company with multiple locations
  • Responsibilities included purchasing, scheduling and inventory control
  • As I continued my education while working for PAC Machinery Group I also inherited the IT support roll for the local division.

Education

Bachelor of Science - Computer Science

ITT Technical Institute - Richardson TX, Indianapolis, IN
12.2005

Skills

  • SME in Systems Integration and Implementation; Verint Actionable Intelligence Software Suite, ERP and call center infrastructure
  • Hands on experience; working with current technology for customer education, site survey, system design, and project planning
  • Implementation of CRM and SaaS Solutions; with extensive trouble shooting experience
  • Strong Ability to Analyze/Determine Problems; then develop and implement productive solutions
  • Extensive experience in large scale projects involving multi-platform, multi-site system integration projects
  • Project Management; familiar with Agile (Scrum) and traditional Waterfall management styles
  • Customer Success; working with customer teams from management to technical staff to guide in best practices, project planning, and integration
  • Training facilitation for technical team and end users
  • Excellent Relationship Building skills building trust in all levels of organizations to assist in decision making and project guidance

Websites

Personal - Board Member

  • Back Country Horsemen of Texas, 2022-2024
  • Wasatch Front Scouting, 2010-2017

Timeline

Engineering Senior Advisor - Cigna Healthcare
04.2021 - 10.2023
Professional Systems Engineer/Technology SME - Group Elite Communications
07.2019 - 04.2021
Systems Engineer/Technical Project Manager - Technical SME - Sound Communications
04.2016 - 07.2019
Senior Systems Engineer – Implementation Specialist - Verint Systems, Inc.
02.2010 - 12.2015
Systems Engineer – Team Lead - SVT Solutions
09.2007 - 02.2010
Master Scheduler – IT Manager - Audion Automation
10.2003 - 09.2007
ITT Technical Institute - Richardson TX - Bachelor of Science, Computer Science

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BRIAN MCFADDEN