Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian McHenry

Lockport,IL

Summary

Results-driven sales and customer service manager with extensive experience in the automotive, insurance and B2B industries. Consistently achieve record-setting sales growth, customer satisfaction rankings, team development and new business growth. Proud to have been instrumental in promoting 35 of my employees over my career.

Overview

25
25
years of professional experience

Work History

Human Capital Management Consultant

Paychex
01.2021 - 08.2023
  • Established relationships with Certified Public Accountants and banks to generate referrals.
  • Achieved monthly sales quotas through strategic team collaborations.
  • Collaborated with team members to enhance sales performance and reach targets.
  • Developed communication materials to educate clients on new regulations and policies.

Area Manager

Enterprise Rent-A-Car
01.2013 - 01.2020
  • Provided leadership for 50 full- and part-time employees, overseeing hiring and promotions.
  • Oversaw daily operations of multiple rental locations across the region.
  • Developed training programs to enhance employee performance and customer service.
  • Collaborated with corporate teams to align regional strategies with company goals.
  • Facilitated regular team meetings to promote communication and teamwork among staff.
  • Achieved top regional customer service scores from 2017 to 2020.
  • Drove sales growth by 35% over three years, exceeding team goals by 20 points.
  • Generated $2.9M in profits in 2016, surpassing all performance expectations.
  • Developed strategies for increasing sales, market share and customer satisfaction.

Branch Manager

Enterprise Rent-A-Car
01.2008 - 01.2013
  • Led a team of 12 full and part-time employees to optimize branch operations.
  • Developed marketing strategies to promote services and increase local visibility.
  • Oversaw financial activities, including budgeting and expense tracking.
  • Drove revenue growth across 75 diverse accounts, including government and corporate businesses.
  • Achieved recognition as #1 Branch Manager in 2012 and 2013 for exceptional performance.
  • Increased growth by 24.5%, customer service satisfaction to 89%, and operating profit by 97%.
  • Maintained employee retention rate of 90% through effective leadership and engagement strategies.

Assistant Branch Manager

Enterprise Rent-A-Car
01.2005 - 01.2008
  • Executed daily operations in collaboration with branch manager, focusing on corporate partner relationships.
  • Implemented customer service strategies to enhance client satisfaction and retention.
  • Oversaw vehicle inventory management and maintenance scheduling processes.
  • Achieved recognition as #1 Assistant Branch Manager at Midway Airport for four consecutive months.
  • Attained personal inside sales capture rate of 60% through strategic client engagement.
  • Delivered customer service satisfaction rating of 85%, ensuring high-quality interactions.
  • Drove growth of 14% by fostering new business opportunities and enhancing partnerships.

Management Trainee/Service Representative

Enterprise Rent-A-Car
01.1999 - 01.2003
  • Consistently ranked among top 10 in Chicagoland Elite Outing for two years.
    Finished within top three in Midway Airport's Best Person Program for four months.
    Recognized as #1 Sales MT in Chicagoland Group between August 2003 and August 2004.
  • Conducted customer service interactions, addressing inquiries and resolving issues promptly.
  • Managed daily operations to ensure smooth rental transactions and customer service.
  • Collaborated with team members to improve workflow processes and enhance customer experience.

Education

Bachelor of Business Marketing -

Benedictine University
Lisle, IL
12-1998

Skills

  • Microsoft Office proficiency
  • Employee training
  • Customer relationship management
  • Staff development
  • Strategic planning
  • Team collaboration
  • Sales forecasting
  • Problem solving
  • Leadership skills
  • Time management
  • Performance evaluation
  • Expertise in internal software tools
  • Negotiation skills
  • Team leadership

Timeline

Human Capital Management Consultant

Paychex
01.2021 - 08.2023

Area Manager

Enterprise Rent-A-Car
01.2013 - 01.2020

Branch Manager

Enterprise Rent-A-Car
01.2008 - 01.2013

Assistant Branch Manager

Enterprise Rent-A-Car
01.2005 - 01.2008

Management Trainee/Service Representative

Enterprise Rent-A-Car
01.1999 - 01.2003

Bachelor of Business Marketing -

Benedictine University

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