Brian McIntyre
McAllen,TX
Summary
Dynamic leader with a proven track record at Rooms To Go, enhancing customer satisfaction and team morale through innovative service processes and effective staff training. Skilled in inventory management and customer relations, adept at multitasking and fostering a positive environment. Achieved significant improvements in store operations and sales through strategic leadership and outstanding communication.
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
20
20
years of professional experience
Work History
Store Manager
Rooms To Go
06.2014 - 10.2024
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Store Manager
Precision Time
03.2011 - 06.2014
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Service Manager
Express Towing
03.2005 - 02.2011
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Hingham High School
Hingham, MA2004
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Training and mentoring
- Store operations
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory Management
Accomplishments
- Achieved the #1 national store ranking within 10 years.
- Supervised team of 40 staff members.
- Increased store from lower outer market to one of the most powerful stores in the company.
- Generated sales as well as managing through leadership.
- Lead 10 of my sales reps to become top tier sales reps in the company. 2 in the Top 50 of the company.
- Exceeded monthly store sales goals
- Documented and resolved many issues which led to better training and policy procedures understanding.
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Store Manager
Rooms To Go
06.2014 - 10.2024
Store Manager
Precision Time
03.2011 - 06.2014
Service Manager
Express Towing
03.2005 - 02.2011
High School Diploma -
Hingham High School
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