Brian McIvor
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
7
7
years of professional experience
Work History
Server
ChoLon
10.2022 - Current
- Responsible for $1,500-$3,000 in nightly sales on average.
- Establish knowledge of Asian cuisine and pairings.
- Inspect dishes and utensils for cleanliness.
- Cultivate warm relationships with regular customers.
- Set a positive tone for entire dining experience as first point of contact for incoming guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Server
Marriott International, Inc.
04.2019 - 08.2022
- Led dinner service during private multi-course chefs tasting dinners with beer, liquor, and wine vendors such as Casamigos, Daou, and Garrison Brothers.
- Routinely handled $3,000-$5,000 in sales nightly.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Delizie Ristorante
05.2016 - 03.2019
- Delivered service in a fine dining setting surrounding upscale Italian cuisine through locally sourced menu items.
- Routinely memorized 6-8 dinner specials on a nightly basis
- Upsold high-profit items such as appetizers and high quality wines to enhance sales numbers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Bachelor of Arts - Communication Studies
Colorado State University
Fort Collins, CO08.2024
Associate of Arts - Communications
Saddleback College
Mission Viejo, CA05.2021
High School Diploma -
Mission Viejo High School
Mission Viejo, CA06.2016
Skills
- Waiting Tables
- Anticipating Guest Needs
- Guest Satisfaction
- Food and Beverage Pairings
- Wine Pairings
- Wine Service
- Menu Item Recommendation
- Adaptable and Flexible
- Quality Control
- Server Training
- Hospitality Service Expertise
- Dining Area Maintenance
Timeline
Server
ChoLon
10.2022 - Current
Server
Marriott International, Inc.
04.2019 - 08.2022
Server
Delizie Ristorante
05.2016 - 03.2019
Bachelor of Arts - Communication Studies
Colorado State University
Associate of Arts - Communications
Saddleback College
High School Diploma -
Mission Viejo High School
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