Brian McLaughlin
Mansfield,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Rental Coordinator
The Pro Group
06.2023 - Current
- Managed scheduling of vehicle deliveries according to customer needs
- Handled customer inquiries promptly, professionally and courteously via telephone or email communications
- Monitored stock levels at all times to ensure availability of products for rent
- Collaborated with other departments within the organization to provide excellent service to customers
- Coordinated rental contracts, including negotiation of terms and conditions, to ensure compliance with company policies
- Conducted regular inspections of rented equipment to ensure proper working condition before delivery to customers
- Maintained accurate records of all rentals using computer systems such as Microsoft Excel, and with files in a file cabinet
- Make monthly calls to customers who have equipment out on rent to let them know status of their rental and to make sure the piece of equipment is performing as it should
- Provided administrative support for the rental process, such as preparing documents, handling payments and resolving discrepancies.
- Reduced downtimes by promptly addressing maintenance issues and coordinating repairs for rental equipment.
- Conducted regular inventory audits to ensure accurate record-keeping and prevent potential shortages or overstock situations.
- Developed and maintained a comprehensive database of client information to facilitate efficient communication and recordkeeping.
Lead Inside Sales Representative
White Cap Construction Supply Inc.
08.2020 - 02.2023
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Mentored junior sales representatives, improving overall team performance and cohesiveness.
- Enhanced customer satisfaction through consistent follow-ups and addressing their concerns promptly.
- Handled all incoming shipments and imputed all inventory into our inventory tracker
- Handled all the cash reports, and deposits
- Updated accounts and maintained long-term relationships with clients.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Kept detailed records of daily activities through online customer database.
- Stayed current on company offerings and industry trends.
- Trained new employees on customer service, money handling and organizing strategies.
- Managed 2 sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
Lead Generator
ARS Boston/Rescue Rooter
07.2018 - 03.2020
- Scheduled sales appointments to discuss products and services and to close qualified leads.
- Generated high-quality leads by researching and identifying potential clients through various online platforms.
- Developed strong rapport with potential clients, fostering long-lasting relationships and repeat business opportunities.
- Streamlined lead generation processes by utilizing CRM tools for efficient tracking and management of leads.
- Stayed up-to-date on best practices in lead generation strategies by participating in industry forums and engaging with thought leaders, continuously improving personal performance.
- Delivered consistent results by setting achievable goals and working diligently towards achieving them each month.
- Cultivated trust with prospects through consistent follow-up communication and relationship-building tactics, leading to higher conversion rates over time.
Sales Consultant
R-Wireless
09.2017 - 05.2018
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Increased overall revenue [Number]% from [Type] sales through effective salesmanship and great negotiation skills.
- Utilized CRM software to manage customer accounts and track performance metrics.
Education
High School Diploma -
Stoughton High School
Stoughton, MA05.2000
Skills
- Sales and Customer Service
- Resolving customer issues in a calm respectful manner
- Training Associates
- Inventory Control
- Organizational Skills
- Good Work Ethic
- People Skills
- Active Listening
- Friendly, Positive Attitude
- Business Budgeting
- Relationship Building
- Customer service excellence
- Multitasking proficiency
- Scheduling and Planning
- Client Relationship Building
- Employee Coaching
Timeline
Rental Coordinator
The Pro Group
06.2023 - Current
Lead Inside Sales Representative
White Cap Construction Supply Inc.
08.2020 - 02.2023
Lead Generator
ARS Boston/Rescue Rooter
07.2018 - 03.2020
Sales Consultant
R-Wireless
09.2017 - 05.2018
High School Diploma -
Stoughton High School
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